ABOUT THIS ROLE:

We’re looking for a self-starter who, through hard work and dedication, strives to be the subject matter expert responsible for end-user testing, analysis, and project support.
To meet the business needs for our end users, you and your team will be highly organized, detail oriented, and able to work asynchronously with your partners
to facilitate successful software and business process changes.
This role balances structured testing activities with real-time problem-solving, helping ensure smooth integration flows, troubleshooting defects, and supporting urgent stakeholder needs.
You will collaborate with business units, product managers, and developers to facilitate testing, address production issues, and ensure a seamless user experience.
You must be able to work in an agile environment.

WHAT YOU’LL DO:

• Provide direct operational support to stakeholders, such as but not limited to answering inquiries related to credit quotes, billing document generation, e-billing systems, reconciliation inquiries, and failed integrations.
• Facilitate defect triage UAT and production environments.
• Collaborate and maintain relationships with product owners, stakeholders, business analysts, development, and quality assurance teams.
• Have direct accountability for the planning, execution, and/or review of an application’s User Acceptance Testing.
• Participate in daily and Refinement meetings to facilitate clarifying user stories, business requirements, acceptance criteria, and scenarios from multiple concurrent and interdependent applications for all participants to ensure effective testing.
• Participate in the development team’s scrum ceremonies to contribute business experience insights, feedback, and ideas.
• Participate in daily UAT team’s Daily scrum calls to address any unresolved issues or concerns.
• Facilitate providing test data requirements and enrich test cases to ensure alignment to business initiatives.
• Collaborate in identifying risks as well as mitigations to defects or process deficiencies wherever possible to ensure release readiness.
• Identify defects and work directly with the developer to resolve and validate fixes.
• Update leadership and stakeholders regarding testing status.
• Assist with Preparing materials for and facilitate Demo/ Training meetings for various associated business units.
• Develop and maintain clear documentation regarding features and processes for each release.