UAT Test Manager - Banking Voice & Call Center Applications at Unison Group

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

28 Jan, 26

Salary

0.0

Posted On

30 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

UAT Management, Test Management, Defect Management, Test Strategy, Test Planning, JIRA, Zephyr, Team Management, Stakeholder Management, Banking Domain Knowledge, Call Center Knowledge, Risk Management, Metrics Gathering, SIT, Warranty Support, Communication Skills

Industry

Business Consulting and Services

Description

Job Description • Proven experience as a UAT Manager managing testing lifecycle of 4-5 projects right from planning till project go-live, Total experience – 5-8 years of managing UAT. • Complete understanding of test management activities involving requirement analysis, test design, SIT, UAT, defect management, warranty support • Excellent skills in managing the testing project timelines and an ability to understand the overall project deliverables and its possible impact on testing • Ability to anticipate risks/issues in the testing project and plan the mitigations accordingly • Ability to craft the Test Strategy and Test Planning at the beginning of the project • Hands on experience of the test deliverables reporting on daily and weekly basis during the test execution • Knowledge of defect management through JIRA and test management through Zephyr preferred • Awareness of the test management metrics and estimation techniques • Identify, assign and monitor the activities of test specialists in support of the multiple deliverables under their area of responsibility • Responsible for defect reporting and tracking to project teams, including collaboration on defect resolutions and/or performance deficiencies with developers/partners and identification of retest requirements • Responsible for metrics gathering and status reporting for project assignment. Technical Knowledge: • Knowledge of the batch runs and test executions • Good understanding of enterprise workflow systems, unified communications, tele communication, process • Participate and drive test improvements Stakeholder Management and Team Management • Proven ability to manage a team of 5-10 testers in the project. • Ability to plan the work, motivate the team and get the required output from the team • Ability to liaison with the project stakeholders like Program manager, Solution Architect, Development Team, UAT Manager, Users etc • Demonstrated skill of tactfulness and diplomacy in handling the complex situations • Skills in achieving project stakeholder and customers satisfactions • Ability to manage the conflicts (if any) within team and/or project stakeholders Functional/Domain Knowledge: • Strong Testing methodology and banking domain knowledge. • Call center, call flow knowledge is an advantage

Responsibilities

The UAT Test Manager will manage the testing lifecycle of multiple projects, ensuring timely delivery and quality assurance. Responsibilities include defect reporting, team management, and stakeholder collaboration.