JOB DESCRIPTION:

• Analyze business requirements and functional system design specifications to create and execute test strategies and test cases
• Specify test data requirements and work with enterprise data team to obtain necessary test plan data
• Perform release validation and regression testing post-production installations, typically occurring outside of standard business hours; some weekend and/or evening hours are required
• Work with Product Owner/Product Managers and Tech partners to confirm issues identified during testing and validate that requirements are met
• Serve as UAT point of contact; represent UAT on project/scrum teams, release planning meetings, and release events
• Log, track and verify resolution of software and specification defects
• Understand and ensure compliance and risk management requirements for supported area are met and work with other stakeholders to implement key risk initiatives
• Collaborate and consult with peers, colleagues and mid-level managers to resolve issues and achieve goals
• Develop/maintain standards and procedures to determine product quality and release readiness
• Drive innovation and streamline overall testing processes

REQUIRED QUALIFICATIONS:

• 4+ years of Systems Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

DESIRED QUALIFICATIONS:

• Bilingual conversational proficiency in English and Spanish for speech and text translations
• Knowledge and understanding of Interactive Voice Response (IVR)
• Knowledge and understanding of contact center environments and associated telephony technologies including Interactive Voice Response (IVR) systems and routing platforms (i.e. Five9, Dialogflow CX, Nuance, Genesys)
• Experience reviewing business requirements, functional specification documents, voice design flows
• Knowledge and understanding of creating manual and automated test plans, test cases, test procedures, test scripts, and expected results
• Knowledge and understanding of all phases of product development and testing lifecycle
• Knowledge and understanding of application testing methodologies, tools, and execution (i.e. ALM, Octane)
• Knowledge and understanding of project management and agile methodologies, processes, and tools (i.e. Scrum, Kanban, Jira)
• Experience delivering results in a fast-paced, deadline driven environment
• Ability to deliver concise, time critical information to all levels of management, technology and business teams
• Strong analytical skills with high attention to detail and accuracy
• Excellent verbal, written, and interpersonal communication skills
  Job Type: Full-time
  Pay: $45.00 - $48.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Ability to Commute:

• Dallas, TX 75201 (Preferred)

Ability to Relocate:

• Dallas, TX 75201: Relocate before starting work (Preferred)

Work Location: Hybrid remote in Dallas, TX 7520

Please refer the Job description for details