Zachary Piper Solutions is seeking a Unified Communications Administrator to join a stable and growing company located in Tampa, FL.

QUALIFICATIONS OF THE UC ADMIN:

• 3+ years of relevant administrative experience.
• Demonstrates innovative engineering acumen for improvements to site, location, or enterprise performance.
• Ability to function as independent engineering, maintenance, and network problem solving with minimal or intermittent input from other Tiers/locations.
• Active TS/SCI security clearance with willingness and ability to obtain a Counterintelligence polygraph.
• IAT II Certification.

• Perform System upgrades and IAVA patches to Cisco Unified Call Manager.
• Perform inventory asset management and accountability functions.
• Perform IOS Upgrades.
• Draft Standard Operating Procedures (SOP) for UC operations.
• Complete initial categorization of Service Requests (type, sub-type, location device, priority, etc.)
• Use administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems.
• Completes problem resolutions associated with incident ticket(s)