UC AND UM, VIDEO CONFERENCING-CISCO UNIFIED CONTACT CENTER at Zensar Technologies UK Ltd

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Unified Communications, Video Conferencing, Cisco Unified Contact Center, UC Solution Design, Network Assessments, IP Phones, Collaboration Endpoints, Active Directory, Exchange, L2/L3 Support, Troubleshooting, Virtualization, VMware, Hyper-V, Security Implementation, VoIP Protocols

Industry

IT Services and IT Consulting

Description

Key Responsibilities UC Solution Design & Implementation * Design and implement Unified Communications architectures that meet business requirements and align with the organization’s technology strategy. * Perform network assessments to evaluate UC readiness and provide recommendations to enhance performance, quality, and reliability. Configuration & Management * Configure, manage, and maintain UC devices including: * IP phones * Video conferencing systems * Collaboration endpoints * Integrate UC solutions with enterprise systems such as Active Directory, Exchange, and other IT infrastructure components. Technical Support & Troubleshooting * Provide L2/L3 technical support for UC solutions and troubleshoot complex UC issues. * Work closely with vendors and service providers to ensure optimal UC system performance and timely resolution of escalations. Documentation & Process Management * Develop and maintain comprehensive UC documentation: * Network diagrams * Device configuration records * Troubleshooting procedures * Architecture and standards documentation Virtualization Management * Manage virtual machines using industry‑standard virtualization tools (VMware, Hyper‑V, etc.), including: * Creating and configuring VMs * Maintaining VM storage, compute, and networking * Ensuring high availability and performance of virtualized components Security & Compliance * Implement and maintain robust security measures to protect UC environments from threats such as malware, unauthorized access, and system vulnerabilities. * Ensure compliance with organizational security standards and best practices. Continuous Improvement * Stay up to date with emerging UC technologies, industry trends, and vendor updates. * Propose enhancements and improvements to UC infrastructure and operational processes. -------------------------------------------------------------------------------- Preferred Skills & Qualifications (Optional – can be added if you want) * Experience with Microsoft Teams, Cisco UC, Zoom, AudioCodes, or SBC technologies * Knowledge of VoIP protocols (SIP, RTP, QoS) * Strong understanding of firewalls, DNS, DHCP, and network fundamentals * Experience with monitoring and management tools related to UC environments * Certifications such as: * Microsoft Teams Voice Engineer (MS-720) * Cisco CCNP Collaboration * AudioCodes ACA/ACP * ITIL Foundation At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar [https://www.zensar.com/careers/] and join us to Grow. Own. Achieve. Learn. [https://www.youtube.com/embed/i2NZsiQqVnU?autoplay=1&fs=1] to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The role involves designing and implementing Unified Communications architectures based on business needs and technology strategy, alongside configuring, managing, and maintaining various UC devices like IP phones and video conferencing systems. Responsibilities also include providing L2/L3 technical support, troubleshooting complex UC issues, and developing comprehensive system documentation.