NOTE: ELIGIBILITY FOR BENEFITS MAY VARY BY LOCATION.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Healthcare family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic UC Engineer to help us reach our goals. Unlock your potential!

JOB SUMMARY:

Primary Purpose of the job The Unified Communication Engineer is responsible to perform moderately complex unified communications telephony support to support division based installation of Unified Communication and equipment. Under minimum supervision is responsible for providing routine move add change requests as well as telephone programming to dial plans and dial route patterns. Responsible to respond to trouble tickets and work order requests to support customer requests for telephony and video support. Responsible for the programming and deployment of telephony endpoints and fax services. Utilizes software and hardware tools, identifies, and diagnoses routine to moderately complex problems and factors affecting network performance. Serves as Subject Matter Expert for telephony issues to support local facility staff for all unified communications issues. Follows established procedures for supporting business service applications, routers, switches, servers, circuits and other computer hardware infrastructure. Applies technical skills and procedures appropriate for the position.

General responsibilities:

• Install unified communication applications; internal/external servers, network hardware, and related infrastructure.
• Provide Move, Adds, and Changes for telephony request to include programming and deploying of end points as well as software groups, system parameters, class of service.
• Support Voice Mail (Unity Connections) support for routine individual user requests as well as hunt groups, call vectors, automatic call distribution groups (ACD’s).
• Perform all unified communication administration on voice and video solutions, making routine software changes, maintaining records, and maintaining equipment inventory.
• Ability to monitor unified communication voice operations to identify and solve technical operating problems.
• Liaisons with unified communications and telecommunications vendors during trouble determination, evaluation, and resolution and processes all repair orders accurately and quickly to ensure technician response.
• Install, troubleshoot and maintain telephony infrastructure to support fax machines.
• Install, troubleshoot and maintain interface between Unified Communications infrastructure and facility overhead paging infrastructure.
• Install and maintain cabling plant infrastructure for Analog telephony installations that are supported on Unified Communications Infrastructure.
• Ability to comprehend and implement best practices for Unified Communications, analyze routine production problems and select corrective action.
• Interfaces with customers and senior engineers to translate business acumen and rules into unified communication application requirements and deliverables.
• Researches error messages and uses analytical and problem solving skills to take necessary corrective actions.
• Maintains unified communication architecture diagrams, problem documentation and actions taken.
• Guide, train, instruct, and assists Associate Engineers and peers on unified communications best practices and resolving technical issues.
• Customer service orientation: Asks questions and conducts investigations in response to customers’ requests for assistance on day-to-day needs. Updates customers on progress. Instructs customers on how to use applications and apply them to their business processes. Escalated to appropriate parties as needed.
• Flexibility: Translates changes in circumstances and sets criteria by which to re-prioritize works. Responds to change be learning new tasks, learning additional responsibilities, and absorbing additional work. Works around constraints and limitations.
• Problem solving: Investigates defined issues with uncertain but limited cause. Solicits input in gathering data that help identify and differentiate the symptoms and root causes of defined problems. Suggest alternative approaches that meet the needs of the organization. Escalate issues with suggestions for further investigation and options.
• Attention to detail: Ensures that work meets quality standards. Takes initiative to ensure that outcomes meet internal and external customer requirements. Solicits feedback on performance in assigned tasks. Measures accuracy using performance metrics. Sets improvement standards to reduce errors, omissions, and oversights.
• Risk Management: Identifies risks as incidents occur within own area of works. Takes action to prevent problems recurring. Follow established risk-monitoring procedures.
• Vendor Management: Follows procedures for working with vendors and partners in resolving day-to-day problems within defined guidelines. Suggests improvements in workflows and handoffs between vendor and partners and their own organization. Escalates non-routine questions and problems.
• Foundation Architecture Knowledge: Understands the concept and usefulness of foundation architecture in the development and deployment of software and hardware. Can describe foundation architecture in their own work area.
• Network Technology Knowledge: Applies and interprets the fundamental principles of network technology. Solves day-to-day data and voice networking problems. Undertakes routines preventative maintenance and troubleshooting on components used in voice and data networking. Reports on problems and may recommend appropriate remedial action.
• Adheres to and supports HCA IT&S standards, policies and procedures.
• Maintains and protects confidentiality with regard to all aspects of patient care and employee information.
• Adheres to Code of Conduct and Mission & Value Statement.

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our UC Engineer opening. Qualified candidates will be contacted for interviews.

• Install unified communication applications; internal/external servers, network hardware, and related infrastructure.
• Provide Move, Adds, and Changes for telephony request to include programming and deploying of end points as well as software groups, system parameters, class of service.
• Support Voice Mail (Unity Connections) support for routine individual user requests as well as hunt groups, call vectors, automatic call distribution groups (ACD’s).
• Perform all unified communication administration on voice and video solutions, making routine software changes, maintaining records, and maintaining equipment inventory.
• Ability to monitor unified communication voice operations to identify and solve technical operating problems.
• Liaisons with unified communications and telecommunications vendors during trouble determination, evaluation, and resolution and processes all repair orders accurately and quickly to ensure technician response.
• Install, troubleshoot and maintain telephony infrastructure to support fax machines.
• Install, troubleshoot and maintain interface between Unified Communications infrastructure and facility overhead paging infrastructure.
• Install and maintain cabling plant infrastructure for Analog telephony installations that are supported on Unified Communications Infrastructure.
• Ability to comprehend and implement best practices for Unified Communications, analyze routine production problems and select corrective action.
• Interfaces with customers and senior engineers to translate business acumen and rules into unified communication application requirements and deliverables.
• Researches error messages and uses analytical and problem solving skills to take necessary corrective actions.
• Maintains unified communication architecture diagrams, problem documentation and actions taken.
• Guide, train, instruct, and assists Associate Engineers and peers on unified communications best practices and resolving technical issues.
• Customer service orientation: Asks questions and conducts investigations in response to customers’ requests for assistance on day-to-day needs. Updates customers on progress. Instructs customers on how to use applications and apply them to their business processes. Escalated to appropriate parties as needed.
• Flexibility: Translates changes in circumstances and sets criteria by which to re-prioritize works. Responds to change be learning new tasks, learning additional responsibilities, and absorbing additional work. Works around constraints and limitations.
• Problem solving: Investigates defined issues with uncertain but limited cause. Solicits input in gathering data that help identify and differentiate the symptoms and root causes of defined problems. Suggest alternative approaches that meet the needs of the organization. Escalate issues with suggestions for further investigation and options.
• Attention to detail: Ensures that work meets quality standards. Takes initiative to ensure that outcomes meet internal and external customer requirements. Solicits feedback on performance in assigned tasks. Measures accuracy using performance metrics. Sets improvement standards to reduce errors, omissions, and oversights.
• Risk Management: Identifies risks as incidents occur within own area of works. Takes action to prevent problems recurring. Follow established risk-monitoring procedures.
• Vendor Management: Follows procedures for working with vendors and partners in resolving day-to-day problems within defined guidelines. Suggests improvements in workflows and handoffs between vendor and partners and their own organization. Escalates non-routine questions and problems.
• Foundation Architecture Knowledge: Understands the concept and usefulness of foundation architecture in the development and deployment of software and hardware. Can describe foundation architecture in their own work area.
• Network Technology Knowledge: Applies and interprets the fundamental principles of network technology. Solves day-to-day data and voice networking problems. Undertakes routines preventative maintenance and troubleshooting on components used in voice and data networking. Reports on problems and may recommend appropriate remedial action.
• Adheres to and supports HCA IT&S standards, policies and procedures.
• Maintains and protects confidentiality with regard to all aspects of patient care and employee information.
• Adheres to Code of Conduct and Mission & Value Statement