The Unified Collaborations Engineer serves as a subject matter expert in Cisco Collaboration technologies to include Cisco Unified Communications Manager, Unity, Contact Center Express, Emergency Responder.

TRAVEL REQUIREMENTS

• This position requires candidates to be based in the greater Washington, D.C. metropolitan area and be able to travel to customer sites within the Washington DC area.

WHAT YOU’LL BE DOING

• Provide technical expertise to customers and partner engineering teams.
• Work as a trusted advisor to customers in knowledge of Cisco collaboration technologies.
• Support complex migrations as part of a team.
• Support customers regarding cloud, collaboration, security, networking, mobility, end user devices, managed services, and workforce experience.
• Support technical strategies that satisfy customer requirements based on Iron Bows capabilities.
• Traveling to local customer sites in the DC Metro area.

IMPLEMENTATION TASKS

• Iron Bow Engineers will perform the following tasks:
• Oversee deployment of Cisco IP Phones and associated Key Expansion Modules (KEM)
• Oversee deployment of Analog Gateways
• Add mailboxes to Unity Connection
• Oversee rack, install, and configure of Analog Gateways
• Configure workbooks
• Support Migration and Cutover
• Perform Test and Acceptance

Workbook Planning

• Workflows / Device Programming / Workbooks

o Capture end-user requirements and define the test plan.
o Detail required Workflows / functional user groups / operational units
o Each Workflow is based on one functional user group / community that shares the same call flow, main numbers, etc. as to not break the mainline / call flow dependency per workbook.
o Review and updated documents (Floor Plans, BAT)
o Functional Workgroup Design
o capture end-user requirements and define the test plan.
o Work with our clients to align existing capabilities to MedStar standard capabilities for example:
§ Line Appearances
§ DID vs non-DID
§ Main Line / Back Line
§ Required Device
§ Voicemail

On customer site supporting Cutover tasks

• Execute and documents Tests with MedStar (Based on the Workbooks)
• The installation anticipates a phased approach to minimize impact to staff and patients, and to fit into the MedStar Maintenance Windows.
• Iron Bow plans for six (6) cutovers for telephones and analog ports, which will include migrating from 4 to 5 digits prior to or during the first cut-over.
• Phased cutovers will cover the Unify multi-button IP Telephones.
• A cutover for the analog station ports to take place with each phased phone station cutover. The hospital cutovers will be coordinated with MedStar and will involve configurations to both the CUCM and the Unify phone system, and to the PSTN connectivity from the PSTN providers. Additionally, a UCCX CSQ or Advanced IVR will be supported per cutover and requires Iron Bow support during cutover and support post cutover.
• At a high level the cutover will include