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UCC Specialist at Ford Global Career Site

, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

21 May, 26

Salary

0.0

Posted On

20 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Stakeholder Management, Customer Relations, Contact Center Operations, Automotive Sector, Fleet Management, Logistics Coordination, Technical Support, Issue Resolution, Process Expediting

Industry

Motor Vehicle Manufacturing

Description

This CoE will be co-located with other central functions (parts support, Diagnostics support, software support, supply chain & logistics) in FBS (Ford Business Services) Chennai. Operating as a central hub, the UCC collaborates with market-based FordLiive uptime agents (a localized thin layer of native speakers for dealer/Fleet Management Organization engagement) and with the central functions to ensure speedy resolution for vehicles in the dealer workshops. The Uptime Command Center Specialist (UCCS) will partner with internal and external stake holders to attain the aforesaid objective, developing strong working relationships and striving to provide an effortless dealer / Customer experience. The UCCS will assist Dealerships to expedite the vehicle delivery process (resolve issues regarding parts availability, logistics, technical support etc.) Ensuring that vehicles brought in for repairs are delivered within two days the tag line being “Two Days. Zero Compromise

Responsibilities

The Uptime Command Center Specialist will partner with internal and external stakeholders to expedite vehicle delivery processes by resolving issues related to parts availability, logistics, and technical support. This role aims to ensure speedy resolution for vehicles in dealer workshops, striving for an effortless dealer/customer experience.