JOB SUMMARY:

The purpose of the role is to:
· Offer general assistance to the team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
· Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
· Undertake a variety of administrative duties to assist in the smooth running of the service including the provision of clerical support to clinical staff and other members of the team
· Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

The duties and responsibilities to be undertaken may be varied from time to time dependent on current and evolving workload and staffing levels:

• Processing personal and telephone requests for appointments and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Taking accurate messages and passing on information
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Keeping the reception areas, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Locking-up of premises and maintaining security in accordance with practice protocols