UFG ADMINISTRATIVE ASSISTANT

Imagine a career where your passion meets purpose, and your work has a global impact. At United Franchise Group, we’re not just offering jobs-we’re offering the chance to be part of something bigger. We’re looking for individuals who want to innovate, inspire, and lead in a company that’s shaping the future of franchising worldwide.
For nearly 40 years, UFG has been at the forefront of franchising, growing from a small team to an international powerhouse with over 1800 locations in 60 countries. But we’re just getting started, and we want you to be a part of our next chapter. Whether you’re just starting out or looking to take your career to new heights, UFG offers positions at every level, with the tools and support to help you succeed.
Our headquarters in West Palm Beach, FL is more than just an office-it’s a hub of creativity, collaboration, and community. Here, you’ll find a culture that celebrates diversity, encourages innovation and rewards hard work. From day one, you’ll be surrounded by people who are passionate about what they do and driven to make a difference.
This is more than a career-it’s a calling. At UFG, we believe in taking care of our team as they take care of our franchisees. That’s why we offer competitive pay, comprehensive benefits, and perks that go beyond the ordinary.
Are you ready to make your mark? Join us at UFG and be part of a team that’s changing the world, one franchise at a time.
Job Description
As a UFG Administrative Assistant you will play a key role in attending to visitors in this fast-paced environment. You will be responsible for dealing with inquiries from customers and employees on the phone and face-to-face.

Specific duties for role:

• Coordinating and planning EXPOs and Franchisee Conventions
• Managing Philanthropic Events with the UFG Cares program
• Coordinating UFG Social Events and Employee Engagement
• Coordinating Domestic and International travel for employees which includes booking flights, ground transportation, and/or hotels and conveying itineraries to travelers.
• Assisting travelers with travel changes due to booking issues, full flights, weather delays, or similar travel issues.
• Special projects and duties as needed.
• Greet and direct callers, visitors, and employees
• Notify company employees of visitor arrival
• Maintain security and telecommunications system
• Answer incoming telephone calls, determine purpose, and forward calls to appropriate personnel or department.
• Welcome on-site visitors, determine nature of business, and announce visitors too appropriate personnel.
• Understand company business and services
• Answer questions about organization and provide callers with address, directions, and other information.
• Schedule conference rooms and maintain their appearance
• Maintain security by following procedures and monitoring visitor activity
• Maintain safe and clean reception area
• Receive and sign off on deliveries
• Complete special assignments and other clerical duties as needed
• Prioritizes tasks, meets deadlines, and maintains productivity by effieciently organizing and prioritizing in a fast-paced environment

Qualifications

JOB REQUIREMENTS:

Specific qualifications for this full time, customer service role include:

• High school diploma or general education degree (GED) is required

OR 1-5 years’ experience in a front desk role

OR equivalent combination of education or experience

• Must be able to identify and resolve problems in a timely manner
• Maintain a high level of confidentiality
• Demonstrate accuracy and thoroughness
• Managing and Maintaining Budgets
• Event Coordinating/Management Experience
• Travel sales expertise or experience using online booking tools or airline reservation systems.
• Excellent working knowledge of Microsoft Office Suite (Outlook, Excel, Word and PowerPoint).
• General administrative experience in an office environment.
• Familiarization with invoicing and financial responsibility.
• Hands-on experience with travel booking and CRM software.
• Detail-oriented, able to multitask and highly organized to keep all travel arrangements and social events in order.
• Excellent interpersonal skills
• Self-starter and ability to show initiative within role.
• Ability to work in a fast-paced environment and time management

Additional Information

Specific duties for role:

• Coordinating and planning EXPOs and Franchisee Conventions
• Managing Philanthropic Events with the UFG Cares program
• Coordinating UFG Social Events and Employee Engagement
• Coordinating Domestic and International travel for employees which includes booking flights, ground transportation, and/or hotels and conveying itineraries to travelers.
• Assisting travelers with travel changes due to booking issues, full flights, weather delays, or similar travel issues.
• Special projects and duties as needed.
• Greet and direct callers, visitors, and employees
• Notify company employees of visitor arrival
• Maintain security and telecommunications system
• Answer incoming telephone calls, determine purpose, and forward calls to appropriate personnel or department.
• Welcome on-site visitors, determine nature of business, and announce visitors too appropriate personnel.
• Understand company business and services
• Answer questions about organization and provide callers with address, directions, and other information.
• Schedule conference rooms and maintain their appearance
• Maintain security by following procedures and monitoring visitor activity
• Maintain safe and clean reception area
• Receive and sign off on deliveries
• Complete special assignments and other clerical duties as needed
• Prioritizes tasks, meets deadlines, and maintains productivity by effieciently organizing and prioritizing in a fast-paced environmen

Specific qualifications for this full time, customer service role include:

• High school diploma or general education degree (GED) is require