UH-Concierge Attendant at WVU Medicine

, , United States -

Full Time

Start Date

Immediate

Expiry Date

12 Mar, 26

Salary

0.0

Posted On

12 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, Time Management, Initiative, Research Skills, Computer Skills, Office Equipment Skills, Way Finding Services, Conflict Resolution, Team Participation, Attention to Detail, Multi-tasking, Professionalism, Interpersonal Skills, Adaptability

Industry

Hospitals and Health Care

Description

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position. This position proactively interacts with patients, family, and staff to ensure that customers have a positive first impression, that all interactions are helpful, and all needs are taken care of in a prompt and professional manner. Responsible for providing personalized service to every customer in accordance with the standards for the hospital. Serves as primary resource for visitors and guests seeking information, assistance or recommendations and acts as a liaison between guests and other departments in an effort to provide exceptional customer service. MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. High school diploma or equivalent PREFERRED QUALIFICATIONS: EXPERIENCE: 1. Two years’ experience in a high contact customer service position or equivalent setting with demonstrated above standard performance. CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. 1. Provides a warm welcome to patients, families and visitors upon arrival. 2. Anticipates the customer’s needs and concerns, answers their questions, and takes the appropriate action. 3. Provides way finding services for patients and visitors to various hospital locations. Assures that the customer is directed to the appropriate department without exception. 4. Informs patients, families, and visitors of hospital services, features, and amenities to include the cafeteria and locations of various departments throughout WVUH. 5. Answers questions in person or by phone for our visitors, families, or other customers who have questions about patients, locations, hospital services, or programs. 6. Answers incoming telephone calls to determine purpose of a call, and to forward the call to the appropriate patient, personnel or department. 7. Follows up with customer concerns and complaints, assists in resolution of issues in a timely manner offering service recovery methods when needed. 8. Knowledge of hotels, local events, venues and transportation options. Researches by using a variety of resources available including computers and phone. Provides organizational and local maps, hotel accommodations, restaurant information, area attractions, etc. 9. Actively participates in activities to improve the job. 10. Assists in maintaining location appearance and individual work area. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Must be able to lift, push or pull 50-80 pounds for short durations. 2. Must be able to reach above shoulder level, stand, reach below knee level, kneel and squat, bend/twist at waste, grasp with both hands, position/turn patients, push/pull wheel chair. 3. Ability to sit or walk for extended periods of time. WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. May be scheduled to work various shifts based on departmental and patient needs. May be required to travel between facilities/buildings. 2. Able to wear latex or non-latex gloves with frequent changes and hand washing 3.May be exposed to various situations related to working in an acute care hospital environment SKILLS AND ABILITIES: 1. Demonstrates basic computer and office equipment skills. 2. Exceptionally strong customer service orientation, presence and perspective. Knowledge of customer service strategies and tactics. 3. Excellent communication skills with a solid grasp of proper grammar and language. 4. Excellent ability to communicate effectively with patients, visitors, and staff at all levels of the organization. 5. Excellent verbal and written communications skills and phone etiquette. 6. Experience in dealing with multiple demands simultaneously. 7. Ability to deal with people of varying personalities and temperaments. 8. Good time management skills. 9. Ability to take initiative to resolve immediate problems. 10. Ability to work independently and be able to research and problem solve by accessing resources and implementing actions. 11. Ability to utilize the computer to obtain information both internally and externally Additional Job Description: Scheduled Weekly Hours: 40 Shift: Exempt/Non-Exempt: United States of America (Non-Exempt) Company: UNTWN Uniontown Hospital Cost Center: 545 UNTWN Patient Access Address: 500 W Berkeley Street Uniontown Pennsylvania Equal Opportunity Employer West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. Thank you for your interest in working for WVUM. Please explore our open opportunities in the list below and apply for any positions in which you would like to be considered. You'll be able to keep track of your progress on our site. The West Virginia University Health System is West Virginia’s largest health system and the state’s largest employer with more than 3,400 licensed beds, 4,600 providers, 35,000 employees, and $7 billion in total operating revenues. The Health System is comprised of 25 hospitals – including J.W. Ruby Memorial Hospital, an 880-bed academic medical center, and the 150-bed WVU Medicine Children’s Hospital in Morgantown, West Virginia – and five institutes. To learn more, visit WVUMedicine.org.

Responsibilities

The UH-Concierge Attendant provides a warm welcome to patients, families, and visitors, ensuring their needs are met promptly and professionally. They serve as a primary resource for information and assistance, acting as a liaison between guests and hospital departments.