Overview:
For over 25 years, G&A Partners has been helping entrepreneurs grow their businesses, take better care of their employees, and enjoy a higher quality of life by providing proven HR solutions and technology. A growing, Houston-based professional services firm, G&A Partners is currently seeking an Unemployment Insurance Claims Specialist to join its team with the ability to work 100% remote.
A competitive compensation and benefits package is available to include health benefits and 401(k), recognition awards and bonuses and the opportunity to work for a highly respected and award-winning company.

SUMMARY

The Unemployment Claim Specialist functions as the state expert for screening claims and responding to state documents for our clients. This position acts as a liaison between our customers and state unemployment agencies and is responsible for analyzing and responding to claim-related documents within pre-determined time limits.

EDUCATION:

• An associate degree (A.A.) or equivalent from two-year college or technical school; or two years customer service-related experience and/or training; or equivalent combination of education and experience.

SKILLS & EXPERIENCE:

• Previous office experience emphasizing organization of work duties and performing job functions independently is required.
• Previous experience with Unemployment Insurance and the Unemployment Claims process.
• Experience dealing with dated material and/or strict adherence to guidelines is required.
• 2-3 weeks of immediate, mandatory, and uninterrupted training is required.

COMPUTER SKILLS:

• Proficiency with Microsoft Office PC applications including Word, Excel, and Outlook is required.
• Ability to type 35 WPM is required.

OTHER DUTIES:

• Performs any additional functions needed to meet the goals of the department.
• Overtime may be required periodically to meet deadlines.
  Qualifications:

Responsibilities:

• Receives and prioritizes claims, questionnaires, and other unemployment related data.
• Analyzes individual case information by reviewing data accessed through the PC, from documented telephone calls or document images, to determine if the facts warrant a response.
• Using the details regarding an employee’s separation provided by the client, interprets and applies state laws and regulations in response to unemployment documents.
• Responds to a state agency with all pertinent details within the time frame allowed by the state or departmental procedures.
• Initiates timely telephone calls, faxes, or emails to customers, completed by co-workers, to obtain, document, or pass along needed information.
• Works as a team member with our Unemployment Insurance Consultants to ensure accurate and necessary information retrieved from customers is documented clearly and thoroughly into our database.
• Investigates and resolves state agency concerns with supervisor, other departments and/or State Relationship Managers promptly