QUALIFICATIONS:

• Bachelor’s degree in UX/UI Design, Interaction Design, Computer Science, Information Technology, or a related field.
• 5+ years of experience in UX/UI design and development, with emphasis on call center/customer-facing solutions.
• Proven expertise in AWS Connect (contact flows, IVR systems, integrations).
• Hands-on experience with AWS Lambda, Amazon Lex, Amazon Polly, and Amazon CloudWatch.
• Strong problem-solving skills with a user-focused mindset.
• Excellent communication and collaboration skills.

PREFERRED SKILLS (NICE TO HAVE):

• Experience with agile methodologies.
• Knowledge of front-end development (HTML, CSS, JavaScript).
• Familiarity with voice user interface (VUI) design principles.
  Job Type: Contract
  Pay: $44.91 - $50.09 per hour
  Expected hours: 40 per week

Application Question(s):

• How much experience do you have with UI/UX Design/Development ?
• Do you have working experience with AWS Services such as Lambda, Amazon Lex, Amazon Polly, and CloudWatch ?
• Do you have experience with AWS Connect (contact flows, IVR systems, integrations).?
• Do you have experience with Agile methodologies, front-end development (HTML, CSS, JavaScript), and voice user interface (VUI) design principles?
• Current visa status
• Desired Salary

Ability to Commute:

• Englewood, CO (Required)

Work Location: In perso

• Design and develop intuitive UX/UI solutions tailored for call center and customer-facing tools.
• Build and optimize AWS Connect contact flows, IVR systems, and integrations with third-party applications.
• Leverage AWS services such as Lambda, Amazon Lex, Amazon Polly, and CloudWatch to enhance user experience and system performance.
• Collaborate with cross-functional teams including developers, product managers, and business stakeholders to translate requirements into effective design solutions.
• Conduct usability testing and apply user feedback to continuously improve designs.
• Ensure designs align with brand guidelines, accessibility standards, and industry best practices.