Product Design & User Experience

• Own the end-to-end design process across our SaaS platform and mobile applications, from problem definition through to delivered experiences
• Evolve and improve existing user journeys, interfaces, and workflows across web and mobile products
• Define the user experience and interface design for new features, products, and capabilities
• Create wireframes, prototypes, user flows, and high-fidelity designs that clearly communicate solutions
• Translate complex technical and business requirements into simple, intuitive user experiences
• Champion accessibility, usability, and design best practice across all product experiences
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Design systems & consistency

• Build, maintain, and evolve our design library, including components, patterns, design tokens, and supporting documentation
• Ensure consistency across products and platforms through scalable design system practices
• Work closely with Engineering to establish effective wireframe-to-code workflows and design handover processes
• Contribute to design standards and ways of working that support long-term product scalability
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Research & discovery

• Conduct lightweight user research with customers, stakeholders, and end users to validate problems and opportunities
• Use qualitative and quantitative insights to inform design decisions
• Help define user profiles, personas, and audience cohorts across both business and consumer-facing products
• Test and validate concepts through prototypes, usability reviews, and stakeholder feedback
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