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UK Credit Services Agent [Work From Home] at PayPal

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

05 Feb, 26

Salary

0.0

Posted On

07 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Call Centre, Credit Services, Lending, Transaction Processing, Account Processing, Debit Services, Communication, Problem-Solving, Time Management, Active Listening, Integrity, Trust, Action-Oriented, Research, Soft Skills

Industry

Software Development

Description

Responsible for working and responding professionally to customer inquiries via multiple communication channels primarily inbound telephone calls with some messaging included. Making outbound calls to customers to help resolve issues in the most efficient and customer-friendly manner Effectively identify problems and issues by performing relevant research using the appropriate tools Effectively work and respond to processes within the regulated requirements and timelines, keeping in mind the financial and reputational risks Providing feedback to management regarding necessary changes and updates; including policies, upgrades, and customer care issues Experience in one or more of the following areas: Customer Service, Call Centre, Credit Services, Lending, Transaction Processing, Account Processing or Debit Services Experience in a financially regulated environment is desirable Ability to communicate effectively via telephone by utilising soft skills, active listening and speaking to customers Ability to communicate effectively via messaging by utilising proper grammar and punctuation skills Ability to handle multiple complex and high-priority tasks simultaneously Ability to make discretionary decisions based on research and within the regulations Well-developed sense of urgency and follow-through Proficiency in the use of computer systems with the ability to learn and adapt to new software technologies Strong customer focus, putting the customer at the heart of what we do Ability to manage your time effectively Experience working with targets with a strong drive for results Excellent listening skills Composure Problem-solving skills Integrity and trust Ability to demonstrate ethics and values Action-oriented We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply. Subsidiary:

Responsibilities

The UK Credit Services Agent is responsible for responding to customer inquiries through various communication channels, primarily inbound calls. They will also make outbound calls to resolve customer issues efficiently and professionally.