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UK Culture Coach - UK Financial Collections (Quezon City) | Onsite at Tasq Staffing Solutions, Inc.

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coaching, Feedback Delivery, Call Monitoring, Performance Metrics, Quality Audits, Training Delivery, New Hire Orientation, Process Knowledge, Product Expertise, Compliance, Cultural Orientation, Performance Management, Data Analysis, Stakeholder Collaboration, Organizational Development

Industry

Staffing and Recruiting

Description

Work Arrangement: 100% Onsite ( Quezon City) Nature of the Account: UK Financial Collections Shift Schedule | Rest days: Shifting schedules, UK time Non-negotiable Requirements: Graduate of a Bachelor's Degree Minimum of 3 years of experience in HR, organizational development, or culture/coaching roles, preferably within a BPO or CX services organization Certifications: Diversity, equity, and inclusion certifications or cultural competency training is desirable Responsibilities: Coaching & Development: Deliver insightful and structured feedback through call monitoring, performance metrics, and quality audits to help team members grow. Training Delivery: Lead engaging new hire orientations and training sessions covering process knowledge, product expertise, and compliance essentials. Cultural Orientation: Welcome new hires by immersing them in our company policies, code of conduct, and key insights into US/customer behaviors. Performance Management: Track, analyze, and report on trainee and agent performance, proactively identifying opportunities for growth and improvement. Collaboration: Partner closely with Operations, Quality Assurance (QA), and stakeholders to ensure coaching strategies are aligned and effective.

Responsibilities

The role involves delivering structured feedback through monitoring and audits to foster team member growth, alongside leading engaging training sessions for new hires covering process and compliance essentials. Responsibilities also include tracking agent performance and collaborating with Operations and QA to align coaching strategies.