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UK Culture Coach - UK Financial Collections (Quezon City) | Onsite at Tasq Staffing Solutions, Inc.

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

0.0

Posted On

13 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coaching, Performance Management, Training Delivery, Call Monitoring, Quality Audits, Cultural Competency, Compliance, Stakeholder Collaboration, Financial Collections, Feedback Delivery

Industry

Staffing and Recruiting

Description

Work Arrangement: 100% Onsite ( Quezon City) Start Date: ASAP Nature of the Account: UK Financial Collections Shift Schedule | Rest days: Shifting schedules, UK time Educational Requirement: Finished at least 2 years in college without back subject/s Non-negotiable Requirements: With at least 3 consecutive years of recent tenure in a UK Financial account — any LOB, regardless of rank. Certifications: Diversity, equity, and inclusion certifications or cultural competency training is desirable Responsibilities: Coaching & Development: Deliver insightful and structured feedback through call monitoring, performance metrics, and quality audits to help team members grow. Training Delivery: Lead engaging new hire orientations and training sessions covering process knowledge, product expertise, and compliance essentials. Cultural Orientation: Welcome new hires by immersing them in our company policies, code of conduct, and key insights into US/customer behaviors. Performance Management: Track, analyze, and report on trainee and agent performance, proactively identifying opportunities for growth and improvement. Collaboration: Partner closely with Operations, Quality Assurance (QA), and stakeholders to ensure coaching strategies are aligned and effective.

Responsibilities

Deliver structured feedback through call monitoring and quality audits to develop team members. Lead new hire orientations and training sessions focusing on process knowledge, compliance, and cultural orientation.