WHO WE ARE

Launched in 2003, we’re a vibrant and fast-growing Company with a passion for music. We really care about our people and want them to grow with us in an open and supportive environment. We are a diverse team of over 500 people located in 5 different countries, across a wide range of different focus areas including marketing, logistics, technology, and customer service. Being a Customer Service Advisor at Gear4music, you will play a crucial role in providing first-class service to our customers in the UK market.

WHAT YOUR SKILL SET MAY LOOK LIKE

Whilst we have an idea in mind of what we need, we are inclusive, and we want applications from people with diverse backgrounds and experiences that can come together to make this new team into a success. If you are excited but not sure you tick every box, please apply, you may be the exact person we are looking for.

• Excellent written and verbal communication skills
• Confidence and an exceptional telephone manner with the ability to build rapport with customers
• Some experience of working in a customer service environment
• Computer literate to a high standard, with good Microsoft Office skills
• A good knowledge of musical instruments and equipment would be hugely beneficial
• Reliable and committed to providing first class advice and service
• Strong communication skills
• Ideally have an interest and appreciation of music

You will be set up to provide brilliant customer service. This will include answering inbound calls (and a few emails) from customers and providing them with friendly and professional advice on a wide range of musical instruments & equipment.

Your day to day will be

• Answering inbound calls (and a few emails) from customers
• Providing customers with friendly and professional advice on a wide range of musical instruments and related products
• Resolving challenging customer enquiries and escalating where appropriate
• Becoming a valued member of our specialist Customer Service team!