Job Title: UK Customer Service Manager
Knauf stands for opportunity. We know that opportunity looks different to each person, and we are proud that we see opportunity in everyone. This exciting role within Knauf Insulation in the Customer Service Team could be the perfect next opportunity for you to build a unique career, in a values-led culture with a clear purpose of making tomorrow a home for all of us. We are a global manufacturer of construction materials and within our Group, our 41,500 team members in 90 countries across 300 sites provide a huge opportunity for anyone with ambition and energy. We value everyone’s contribution equally and we ask that you bring your whole self to work, to enrich the business further, as together we achieve more in a safe and inclusive environment.
Knauf Insulation is proud to be part of the Knauf Group. ….. To learn more about the business, click here.

• Manage operational performance to ensure targeted levels of service and productivity are delivered with a customer-centric approach..
• Ensure that tasks are allocated correctly in line with resource availability and capability
• Prioritise regular 1-2-1 catch-ups to support wellbeing, empowerment and development of individual team members.
• Gain and maintain understanding of all UK Order to Cash and Integrated Customer Contact Centre processes in line with SOPs.
• Be the first escalation point for all operational issues or enquiries from internal key stakeholder groups (e.g. UK Customer Service Team, Commercial Team, Warehouse Ops, Logistics Partners and Finance Team)
• Contribute to identification of project opportunities in line with Regional KINE Strategy, and the wider KI Group Strategy
• Actively gain and maintain understanding of our CI Framework and, particularly the role of Leadership in CI in order to provide support to our CI journey
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  A full role profile is available upon request from HR/Talent Acquisition.