UK Enterprise Account Manager at PayPal

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

06 Feb, 26

Salary

0.0

Posted On

08 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Account Management, Client Success, Sales, Payments Industry, E-commerce, Merchant Services, Payment Solutions, Fintech Products, Strategic Relationships, Negotiation Skills, Analytical Thinking, CRM Tools, Collaboration, Communication Skills, Revenue Forecasting, Risk Management

Industry

Software Development

Description

Collaborate with internal teams to influence process quality. Determine appropriate actions for process improvements. Recommend solutions to enhance efficiency and effectiveness. Monitor and manage account health and performance. Provide analytical insights to support business decisions. Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs. Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes. Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience. Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities. Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence. Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes. 3+ years relevant experience and a Bachelor's degree OR Any equivalent combination of education and experience. Relevant experience in account management, client success, or sales, ideally within payments, technology, or financial services industries, with a focus on driving merchant growth and retention. Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives. A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in fintech products and digital platforms as a strong advantage. Proven success managing and growing accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts. Expertise in building and maintaining strategic relationships including with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions. Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences. Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures. Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results. Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy. Collaborative and adaptable, thriving in a fast-paced, dynamic environment while managing multiple priorities and delivering exceptional outcomes.

Responsibilities

The UK Enterprise Account Manager will collaborate with internal teams to enhance process quality and drive revenue retention through upsell and cross-sell opportunities. They will monitor account health, manage complex contracts, and ensure a positive customer experience for merchants.