Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

UK Financial Specialist - Quezon City at Gordon M. Buitendorp Associates, Inc.

Quezon City, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

19 May, 26

Salary

0.0

Posted On

18 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Problem-solving, Customer Profiling, First-call Resolution, Record Keeping, Team Collaboration, Product Information, Performance Targets

Industry

Staffing and Recruiting

Description

We are looking for Call Center Agents to join a fast growing account in Quezon City. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities Respond promptly and professionally to customer inquiries via phone, email, and chat Resolve customer issues and complaints with a focus on first-call resolution Maintain accurate and comprehensive records of customer interactions Collaborate with team members to improve customer service processes Provide product and service information to assist customers with their needs Proactively identify opportunities to enhance the customer experience Meet or exceed individual and team performance targets At least a College Graduate Must have at least 1 of US or UK banking collections experience Must be conversant in both spoken and written English Amenable to work fully on-site in Quezon City Amenable to work on shifting schedule Can start ASAP

Responsibilities

Agents will be responsible for delivering exceptional service to valued clients by responding promptly to inquiries via phone, email, and chat, and resolving customer issues with a focus on first-call resolution. Key duties also include maintaining accurate records and collaborating with the team to improve service processes.