UK Operations Manager at Wint

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

18 Jul, 26

Salary

0.0

Posted On

19 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Operations Management, Project Management, Technical Services, B2B Hardware, IoT, Field Service Operations, Logistics, Team Leadership, P&L Management, Revenue Recognition, Cross-functional Communication, Strategic Planning, Process Development, IT Administration, Problem Solving

Industry

Software Development

Description

Wint is transforming how buildings manage water. Our AI-powered platform monitors, detects and automatically stops leaks across commercial, industrial and residential facilities worldwide - preventing damage, cutting waste and driving sustainability. We're a fast-growing, mission-driven company and we're looking for people who want to make a real impact. This is a newly created, senior leadership role - and a pivotal one. As UK Operations Manager, you will be the single point of accountability for every customer-facing operational aspect in the UK & EMEA region. You'll independently build and lead a regional team - spanning PM/Deployment & Logistics and IT Local & Admin - interface closely with the Customer Support organization, own the full customer journey from project commissioning through to ongoing support, and replace the current centralized model with a truly local, empowered operation. You'll report directly to the VP Operations in Israel HQ, with a dotted-line to the Regional VP. This is a role for someone who thrives with ownership, isn't afraid of ambiguity, and wants to build something from the ground up. Who we’re looking for: * High ownership mentality - takes problems to resolution without waiting to be asked * Comfortably operating independently while respecting central policy and reporting lines * Customer-first mindset with a bias for action * Thrives in the ambiguity of a company in transition -sees it as an opportunity, not a blocker * Thrives in a multicultural, international team environment Key Responsibilities: Own Regional Operations End-to-End * Regional operational P&L & ARR responsibility, including ownership of regional revenue recognition * Act as the right hand of the Regional VP Sales on all customer-facing operational matters * Make local decisions on equipment, logistics and support — with full operational independence within the HQ governance framework * Build, hire and manage a regional team covering PM/Deployment & Logistics and IT Local & Admin * Serve as the single point of accountability for all operational matters across UK and EMEA. Interface with Customer Support * Work closely with the regional Customer Support team on T2 remote support and field service delivery, including coordination of local contractors and partners * Hold regional accountability for service levels (MTTR, NPS, first-time fix rate) - working with the Support Manager to ensure KPIs are consistently met * Act as the regional escalation bridge - routing complex issues to the HQ Support Manager in line with agreed protocols and the global Knowledge Base * Align field service priorities with the HQ Support team to ensure the right resources reach the right customers at the right time Drive Project Delivery & Logistics * Own regional revenue recognition -ensure projects are commissioned, signed off and billing milestones are met on time * Lead the regional PM/Deployment function -responsible for commissioning timelines, warehouse management and spare parts * Coordinate directly with Israel's central production team to manage shipments and site readiness with full regional autonomy * End the cycle of pre-commission cost overruns by ensuring projects reach go-live on time and within budget Govern & Build Processes * Operate within the policy and process framework set by VP Operations and the HQ Support Manager * Contribute to process development bottom-up - identifying gaps and feeding improvements back to HQ * Maintain professional dotted-line alignment with each HQ function counterpart Manage IT & Administration * Oversee local IT operations, system access and day-to-day admin for the region * Enforce HQ IT policy and security standards at regional level * Act as the regional point of contact for HR, compliance and facilities matters Required Skills and Experience: * 5+ years in operations, project management or technical services- ideally in a B2B hardware, IoT or field-service-intensive environment * Proven experience managing multi-functional teams across geographically distributed territories * Background in field service operations, logistics or project commissioning * Track record of building or scaling regional functions from the ground up * Strong leadership - able to hire, develop and motivate a team in a fast-moving environment * Excellent cross-functional communication -comfortable with HQ, sales, engineering and customers simultaneously * Commercially minded -understands the P&L impact of operational decisions * Structured problem-solver -able to define processes in ambiguous, high-growth environments * Fluent English. Additional European languages are a plus Reporting To: VP of Operations Location: London-Hybrid

Responsibilities

The UK Operations Manager will serve as the single point of accountability for all customer-facing operational aspects in the UK and EMEA region. This includes building and leading a regional team, managing P&L, and overseeing the full customer journey from project commissioning to ongoing support.