WHO WE ARE:

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.

ROLE SUMMARY:

We have an exciting opportunity for a Senior Agency Operator (Port Agent) in our Regional Operations Centre (ROC).

The ROC provides a centralised support function to the wider Inchcape UK port agency operation with two specific business functions:

• Crew Logistics Services - coordinating crew changes and husbandry arrangements across UK ports from Scotland in the north to Falmouth in the south-west and everywhere in between.
• Port Agency Support - remote coordination of full port agency jobs across the Mersey and Bristol Channel regions. You will remotely coordinate full commercial port calls dealing with varied operations from tankers and car carriers to cruise and container ships, plus handle customs work and documentation.

Whilst our core working hours are Monday to Friday, shipping is a 24-7 industry, and you will participate in a shared, rotational out of hours on-call service in the evenings and on weekends and bank holidays.
This is a unique position where you will coordinate operations and build key relationships and knowledge of a number of UK ports rather than being limited to just one!

KEY RESPONSIBILITIES:

• Ensure outstanding port agency services are rendered to all our customers (ship owners, operators, charterers, ship managers, traders and brokers) ensuring operational and financial KPI’s are met or exceeded.
• Prepare proforma (estimated) costs, request pre-funding from customers, enter costs into our internal Inchcape operating and finance system, and validate supplier invoices once received after completion of service.
• Coordinate husbandry services for vessels, including but not limited to crew changes, technicians and ship visitors, spare parts delivery and customs clearance, provisions procurement, Cash to Master deliveries, bunkers, fresh water and the off-load of garbage.
• For full port agency calls, manage the booking of port services (pilots, tugs, lines etc) and the pre-arrival documentation process between vessel, port/terminal and government authorities.
• Keep customers and all stakeholders updated with all planned and ongoing activities, vessel movements and cargo operations, and pro-actively work with all parties to minimise delays and cost impact should there be arising situations as a port calls progress.