UK PRODUCT MANAGER

Location: Remote & Hybrid options available
Contract: Permanent - Full Time – 37.5 hours per week
Salary: Dependant on Experience
Reports to: Head of UK Product
Job Benefits: 33 Days Holiday pro rata inclusive of bank holidays | Pension Contributions | Volunteer Day | Group Life Assurance | Cinema Discounts | Online Shopping Discounts | Cycle to work Scheme | Discounted Gym Membership | Virtual GP | Health & Wellbeing Support 24/7 Helplines with access to trained counsellors for support | Exclusive discounts on our holidays for you, your friends and family | Annual familiarization visit at any of our country houses

ABOUT THE ROLE:

This role is part of the team that oversees the management and development of our existing UK Guided Walking, Self-Guided and Special Interest holiday products and the development of new products within the UK. The range of our holidays continues to evolve in line with consumer demand and our product managers are at the forefront of developing our holidays to improve their desirability and profitability.
You’ll work as part of a Product Creation team to create and develop holidays. You’ll be supported by our Product Operation team and work collaboratively with colleagues across the business. This role works with external partner accommodation but also with our own 15 country houses.
You’ll be working on centre based and multi-centre holidays so there is huge variety in the role. We have a wide range of product so you’ll need to be a great multi tasker and have the ability to work with small B&Bs and individual guides to large hotels.

KEY DUTIES & RESPONSIBILITIES:

• Product Development: Research, design, and refine walking & special interest itineraries in the UK.
• Portfolio Management: Work with Head of UK Product to maintain a compelling product mix across key destinations, identifying gaps and opportunities.
• Supplier & Partner Liaison: Manage relationships with leaders and local suppliers.
• Negotiation: It’s important that we are competitive, and so negotiating the best product for the best price is key.
• Quality Assurance: Monitor trip performance and customer feedback; drive improvements in experience.
• Market & Competitor Analysis: Stay informed about trends, customer preferences, and competitor offerings.
• Commercial Performance: Develop competitively priced trips working alongside the commercial team to monitor trip profitability to enable us to achieve profit and revenue targets.
• Collaboration: Work with marketing and sales to create compelling content, and with operations to ensure seamless delivery.
• Sustainability & Responsibility: Ensure all product development aligns with our responsible travel ethos.
• Risk Management: Ensure that trips are all safety compliant and drive improvements where needed.
• Customer satisfaction: Work closely with our operations team to ensure that our leaders deliver a customer experience that exceeds expectations.