Overview:
We are seeking a detail-oriented and organized Sales Support Representative. In this role, you will focus on order management and be responsible for driving customer satisfaction by coordinating with our Sales, International, and other internals teams to ensure accurate fulfillment of customer orders. The ideal candidate will possess strong analytical, critical thinking, and communication skills, experience with sales and operations, and the ability to work cross-functionally to ensure smooth order fulfillment.

QUALIFICATIONS

• Bachelor’s degree is preferred
• 1+ years of sales or customer service experience
• Knowledge of computers/networking and the IT industry as a whole
• Excellent communication/phone skills are a must
• Ability to prioritize and multitask is a must
• Must be a team player with a positive attitude
• Knowledge of Microsoft office suite of products is a must

PHYSICAL REQUIREMENTS

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

• Accurately place orders into the system from customer-issued PO’s
• Follow-up on orders to ensure their successful delivery within customer expectations.
• Lead open order management, ensuring that open orders are delivered to the customer expediently and accurately
• Confirm that all invoicing activity is taking place in a timely and accurate manner
• Take a proactive role with problem resolution at the customer and supplier levels
• Learn about the programs available at our major vendor suppliers in order to source products via the most advantageous price to ePlus
• Assist customers with Returns issues, order inquiries, and any other requests for information
• Develop successful relationships with sales, vendors, and internal departments
• Assist with quoting
• Offer add-on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies
• Use proper decorum in all communications with customers both internal and external
• Projects and additional responsibilities as needed or assigne