Ukrainian Speaking Content Moderator (on-site) at Eco Plus Solutions AB

Loures, , Portugal -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

1237.0

Posted On

06 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Ukrainian Fluency, English Proficiency, Content Moderation, Policy Enforcement, Threat Mitigation, Case Resolution, KPI Management, Attention to Detail, Objective Analysis, Digital Safety

Industry

Business Consulting and Services

Description

Eligibility: Exclusively open to individuals currently living in Portugal. Location: Lisbon (On-site at a multicultural corporate hub). The Opportunity Are you ready to advance your professional path in Europe's sunniest capital? We are searching for motivated, Ukrainian-speaking specialists to integrate into our vibrant, international business operations center in Lisbon. In this position, you will act as a frontline guardian for the community of a world-leading social media network. You will partner with an enthusiastic team dedicated to fostering a safe, interconnected, and positive digital environment for millions of daily active users. Employment Terms & Framework Salary: €1,237 gross monthly pay (structured on a standard 12-month annual cycle). Work Week: Full-time commitment of 40 hours (5 operational days per week, 8 hours a day, plus a 1-hour midday break). Shift Patterns: Variable rotating rosters spanning Monday through Sunday, falling between 07:00 and 00:00 (Midnight). Primary Responsibilities As a Trust and Safety Specialist, you will secure platform reliability and uphold community policies by executing the following duties: Content Review: Audit user-submitted material—such as videos, images, written posts, and account profiles—to ensure rigorous adherence to safety standards. Threat Mitigation: Uncover and isolate malicious, deceptive, or policy-violating activity to safeguard the digital landscape. Case Resolution: Process and manage reported user tickets, account lockouts, and safety violations with strong attention to operational detail. KPI Compliance: Maintain an unbiased, empathetic approach while hitting targeted team metrics for processing speed and review accuracy. Candidate Requirements Essential Qualifications Linguistic Capability: Total fluency in Ukrainian, alongside an intermediate-to-advanced command of English (B2 level or higher) to smoothly handle internal training and corporate communication. Right to Work: Candidates must possess a valid EU passport, a Portuguese Residence Card (Título de Residência), or recognized Refugee Status. Mental Toughness: The ability to review sensitive or graphic digital data objectively while adapting comfortably to a flexible, rotating shift schedule. Preferred Attributes Previous experience in online moderation or customer support is welcome but not required; we provide fully compensated, comprehensive onboarding training. Domestic Moving Support (Within Portugal) To ease your transition to the capital, we provide an extensive relocation package for candidates moving to Lisbon from other Portuguese regions: Transit Coverage: Reimbursement for your incoming travel costs to the Lisbon region. Corporate Housing: Immediate access to a personal bedroom in a shared company-managed apartment upon arrival. Administrative Support: Direct, hands-on help from our staff to adjust your local fiscal number (NIF), social security profile, and municipal paperwork. Compensation, Culture & Perks Internal Advancement: We believe in promoting internal talent, actively training our frontline staff to step into future roles as Quality Analysts, Corporate Instructors, or Team Leaders. Wellness & Healthcare: Full private medical insurance, accessible mental health support, and organized wellness initiatives. Multicultural Workspace: Do your daily work in a high-tech corporate office alongside a diverse team representing over 50 different countries. Community Perks: Complimentary Portuguese language lessons, corporate sports leagues, surfing excursions, and frequent employee social gatherings. Stability: A dependable monthly income combined with the career security of representing an iconic, global tech brand.

Responsibilities

The role involves auditing user-submitted content to ensure adherence to safety standards and community policies. Responsibilities include mitigating threats, resolving user tickets, and maintaining high accuracy and speed metrics.