ULD Controller at ACL Airshop

Tuen Mun District, New Territories, Hong Kong S.A.R. -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

360000.0

Posted On

23 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ULD Management, Tracking, Inventory Control, Data Management, Quality Control, Communication, Organization, Prioritization, Customer Relations, Teamwork, Adaptability, Initiative, Responsibility, MS Office Proficiency, ERP Knowledge

Industry

Airlines and Aviation

Description

Job Title: ULD Controller Reports to: ULD Control Manager Type of Position: Full-time About Company: For more than 4 decades, ACL Airshop has been providing solutions for air cargo transportation and aviation customers around the world. ACL Airshop offers unique products and services to numerous leading passenger and air cargo carriers; operating on six continents at a majority of the world's Top 100 air cargo hub airports. ACL Airshop operates in five pillars of highly complementary business segments: ULD Leasing, ULD Sales, ULD Repair, ULD Control, and Cargo Control Products Manufacturing. ACL Airshop fosters a high-performance culture where employees can feel valued, empowered to excel beyond their roles, and engaged. Job Summary: The ULD Controller is primarily responsible for managing ULD steering for our customers, ensuring that a sufficient number of ULDs are always available to support safe and efficient cargo and baggage operations. This role includes overseeing the movement, tracking, inventories and timely return of ULDs for the next flight, as well as maintaining accurate data within the ULD Control Information System. Working closely with customers, vendors, and internal teams, the ULD Controller optimizes ULD planning and logistics while also handling quality control, reporting, and ensuring compliance with operational standards. Principal Duties & Responsibilities: * Managing ULD fleet to ensure a safe ULD operation. * Track and trace ULD loaded onto trucks departing from destination airport gates for last-mile delivery. * Ensure the timely return of ULDs to ACL Airshop Regional Distribution Centers or the operator’s designated handling agents. * Monitor, control, and prevent ULD damage. * Communicate any issues or irregularities that may affect operations. * In coordination with and upon approval from the User, notify relevant agencies about demurrage fees, equipment loss, damage, and beyond-economic-repair (BER) compensation. * Coordinate with customers, vendors, and the operations team regarding ULD movements to ensure proper and timely planning. * Monitor pallet inventory and stock levels. * Ensure all required equipment is in the correct position/location. * Maintain the accuracy of the ULD Control Information System (software) by managing message queues and systematically processing data. * Responsible for quality control, report preparation, and follow-up. * Perform other duties as assigned. Required Skills/Competencies/Abilities/Personal Attributes: * Excellent verbal and written communication skills. * Outstanding organizational skills and attention to detail. * Ability to work independently with minimum supervision. * Prioritization: Capacity to multi-task and prioritize a variety of tasks. * Customer Skills: Ability to establish, nurture, and maintain positive and productive relationships with customers and vendors. * Teamwork and Cross-Functional Collaboration: Ability to work effectively with employees across departments, at all levels of the organization, including various worldwide cultures. * Adaptability: ability to work in a dynamic, fast-paced environment and adjusts quickly to changing priorities or requirements. * Demonstrates the ability to proactively follow up on leads and naturally shows initiative. * Must demonstrate a strong sense of responsibility. * Fluent English skills. Additional language skills are considered an asset. Education and Experience: * High school diploma. Bachelor’s degree in business, administration, management, or related field preferred. * Proven experience in aviation. * Proficient in MS Office (Word, Excel, PowerPoint, Outlook). Knowledge of ERP system is a plus. Work Schedule/Location & Other Requirements: * Hybrid * Monday-Friday primarily * A flexible working schedule applies, and work on Saturdays and Sundays may be required depending on business needs * Location: Local to one of our offices in Hong Kong or Shanghai, preferred; other working locations or remote work possible. Pay & Benefits: * Base Pay * Salary range is dependent upon candidate’s experience, qualifications, and cost of living in the local area. * Annual Target Bonus, awarded based on company performance * Annual Merit Increase, awarded based on individual performance * Company Paid Holidays * Annual Leave/Vacation/PTO * up to 16 hours Volunteer Time Off per year * Other statutory benefits, such as health/medical and retirement/pension, based upon worked-in-country The description above is only a description of the work and not an exhaustive list. The person who fulfills this position is therefore obliged to carry out all activities which are reasonable for this position. An Equal Employment Opportunity Workplace It is the policy of ACL Airshop to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, ACL Airshop will provide reasonable accommodations for qualified individuals with disabilities. E-Verify Employer

Responsibilities

The ULD Controller manages ULD steering for customers, ensuring sufficient availability for cargo and baggage operations by overseeing movement, tracking, inventories, and timely returns. This role involves maintaining accurate data in the ULD Control Information System while coordinating logistics, quality control, and compliance with internal and external parties.