Description:
The ULD Operations Coordinator (known internally at Unilode as a Customer Success Coordinator) supports Unilode’s Customer Success team by managing customer interactions, handling operational requests, and ensuring high levels of customer satisfaction. This role bridges internal teams and customers to enhance service performance and streamline operational processes.

SKILLS AND EXPERIENCE REQUIRED:

• Bachelor’s degree in Business, Customer Service, or a related field.
• Experience in customer support, operations, or account management.
• Strong analytical skills to interpret data and drive insights.
• Excellent communication and relationship management skills.
• Ability to prioritize tasks in a fast-paced environment.

Courage, Ensure Accountability

• Track, monitor, and resolve operational issues impacting customer performance.
• Liaise with internal teams to proactively address service concerns and prevent escalations.
• Provide real-time updates to customers on service resolutions and ongoing improvements