JOB DESCRIPTION SUMMARY

The QLD Ultrasound Applications Specialist position is responsible for providing formal technical and clinical support during the sales process primarily within QLD supporting the General Imaging, Women’s Health and Point of Care segments. Responsibilities include providing pre-sale product demonstrations (clinical trial support) and post-sale installation, training and ongoing customer support across our LOGIQ, Voluson and VENUE ultrasound platforms.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

QUALIFICATIONS/REQUIREMENTS:

• Required active professional clinical/technical certifications/registries necessary to scan live patients in a clinical setting
• Demonstrated current basic clinical scanning proficiencies on current products/platforms
• At least one of the following core experiences: Minimum of 3 years clinical/ technical experience following certification with demonstrated clinical/technical skill in specific areas or
• At least 2 years commercial applications/modality experience with demonstrated successes in high level customer interactions and sales scenarios
• Proficiency in computer skills in Microsoft Office Suite products
• Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows
• To the extent you are applying for a position that requires you to operate a GE owned/leased, privately owned/leased or rental vehicle for company business, you must be willing to submit to a check of your driving record
• Ability to communicate effectively using local language.
• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report any quality or compliance concerns and take immediate corrective action as required

• Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed
• Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships
• Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
• Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training
• Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies
• Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs
• Facilitate team communication and the sharing of best practices
• Provide clinical, technical and professional guidance as necessary to improve the customer experience
• Communicate with Sales and Application Leaders to align applications activities with sales needs and business objectives