UPMC Health Plan is hiring a flex full-time UM Care Manager to support our UM Clinical Operations team. This role will work 8 - 10 hours shifts on Saturdays with some flexible weekday scheduling based on employee preference and team scheduling.
As a flexible full-time employee, you are guaranteed to work a minimum of 28 hours per week with opportunity to work up to 40 hours per week as needed by the department and your own preference. Flexible full-time employees receive regular full-time benefits, including medical, dental, and vision coverage, a retirement plan, paid time off, life insurance, and more!
This is a primarily telephonic role with electronic responsibilities. While this role does work remotely, preference will be given to those located in the NE region, ideally within a 7 hour radius of Pittsburgh, PA. Preference will be given to candidates with a Pennsylvania RN license.
The Utilization Management (UM) Care Manager is responsible for utilization review of health plan services and assessment of member’s barriers to care, as well as actively working with providers and assessing members to ensure a safe and coordinated discharge from an inpatient setting. Interacts daily with facility clinicians, physicians, and UPMC Health Plan care managers and Medical Directors as part of the member treatment team. Facilitates transitions in care for skilled nursing, rehabilitation, long term acute care, as needed. Coordinates with Health Plan case managers or health management staff members to follow-up after discharge from an inpatient setting. Provides guidance and assistance to providers and members to ensure that health care needs are met through the delivery of covered services in the most appropriate setting and cost - effective manner.

• Review and document clinical information from health care providers including clinical history, home environment, support system, available caregiver, cognitive and psychological status. Conduct clinical reviews for authorization requests using established criteria including Interqual, Mahalik, and health plan policy and procedures for inpatient, outpatient, Durable Medical Equipment (DME), Behavioral Health, and Private Duty Nursing.
• Work closely with peers and other departments to determine discharge needs including necessary referrals to health plan care management for short or long term interventions.
• Obtain documentation to support requested level of care within the defined health plan regulatory timeframes and provide verbal and/or written notification to providers as applicable. Consult with health plan medical director to discuss medical necessity for requested service.
• Maintain communication with health care providers regarding health plan determinations.
• Participate in health plan interdisciplinary team conferences and collaborative case reviews to discuss complex cases and determine appropriate discharge plan or level of service. Consult with health plan medical director on an as needed basis to discuss medical necessity for requested service.
• Identify potential quality of care concerns and never events and refers to health plan quality management department.
• Document all activities in the Health Plan’s care management tracking system following Health Plan and internal department standards and identify trends and opportunities for improvement based on information obtained from interaction with members and providers.
• Minimum of 2 years of experience in a clinical and/or case management nursing required.
• Work experience of 1 year discharge planning preferred.
• BSN preferred.
• Strong organizational, task prioritization and problem-solving skills.
• Ability to construct grammatically correct reviews using standard medical terminology.
• Computer proficiency required.Licensure, Certifications, and Clearances:
• Case management certification or approved clinical certification preferred
• Registered Nurse (RN)
• Current licensure either in the state where the facility is located or, if the facility is in a state covered by the multistate Nursing Licensure Compact (NLC) agreement, a multistate license issued by a participating NLC state. Hires and current employees working on an out-of-state NLC license who later change their residency to the state where the facility is also located will have 60 days upon changing their residency to apply for licensure within that state.