QUALIFICATIONS:

The incumbent must possess the following qualifications:

• A thorough knowledge of program requirements and departmental and University regulations regarding undergraduate students.
• Experience with student advising, including familiarity with student audits and record keeping.
• Thorough knowledge of computer use and student data base systems.
• The ability and knowledge required to keep the departmental website current and to monitor and update social media platforms.
• The ability to interact effectively and tactfully with faculty, students, staff and the public is a necessary requirement.
• Good knowledge of office practices and administrative skills.
• Excellent interpersonal and communication skills.
• Strong organization and time management skills.
• Sound judgment in the resolution of day-to-day problems, with the ability to alert to potential problems and escalate them to the appropriate person.
• Demonstrated ability to adapt to changing environments.
• Accuracy and attention to detail is critical.

EDUCATION AND EXPERIENCE:

The above is normally acquired through the completion of:

• University degree
• Two years of related experience, including one year of experience in a post-secondary academic department, advising students, using student data base systems and web page maintenance programs

Managed by the Chair of Psychology, and supervised by the Undergraduate Administrator and Departmental Administrator, the incumbent updates the departmental website; assists with reviewing files, ensures that all final and deferred examinations are submitted to Scheduling and Examinations; assists in ensuring that undergraduate course outlines include required information; maintains excel databases for thesis, and seminar students; responds to student inquiries by phone, email and in person; assists with maintaining the departmental website and social media platforms; helps maintain the undergraduate Thesis Library; assists with organizes events; orders office supplies; assists with reception duties and distributing departmental mail; operates photocopiers and fax machines, and performs other duties as required.