Undergraduate Placement Year 2026 - Customer Loyalty Internship Year 2026 at Bosch Group

Worcester, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Loyalty, Engagement Programs, Project Coordination, Internal Operations, Data Accuracy, Installer Support, Communication, Team Collaboration

Industry

Software Development

Description

Company Description We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures. From boilers, hybrids and heat pumps to solar thermal and smart controls, we’re giving our customers plenty of choice. With cutting-edge tech and research, we’re right in the thick of the drive for a better future of home heating. It’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering. As an organisation of more than 1,600 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out. If that sounds like something you’d like to be a part of, we’d love to meet you. Come and work #LikeABosch at Worcester Bosch. Job Description Join Our Team as a Customer Loyalty Intern! Looking to kickstart your career in a dynamic, customer-focused environment? Worcester Bosch is offering an exciting opportunity for an enthusiastic intern to join our Customer Loyalty department. This internship provides real-world experience across key areas of our team, supporting both internal operations and customer-facing initiatives that drive engagement and business growth. What You’ll Do: Cross-Departmental Experience: Gain valuable hands-on exposure to multiple functions within the Customer Loyalty team, including our consumer credit, admin, and business development areas - developing a strong understanding of how we support installers and improve the customer journey. Customer-Facing Initiatives: Support the delivery of engagement programmes such as our members panels and future-facing initiatives like apprentice support. Help bring these projects to life by assisting with planning, coordination, and follow-up activity. Internal Projects & Tools: Contribute to internal programmes that support the wider business—such as creating online training content, supporting the rollout of new systems and tools, and coordinating internal working groups. You’ll take ownership of meeting schedules, track actions, and help ensure projects stay on track. Installer Interaction & Digital Tools Support: Assist with the day-to-day running of our installer scheme, including showroom tracking, ordering, and induction follow-ups to support a smooth onboarding journey. You’ll also help manage installer engagement within our sales lead platforms and digital tools—supporting usage, resolving queries, and encouraging adoption. Operational Surge Support: Provide vital support during periods of high demand, helping the team manage seasonal and reactive workloads. This includes assisting with incoming queries via our phone and email systems, particularly within the admin team, to ensure continuity and timely customer support. Reporting & Outcomes: Support our consumer credit team with compliance reporting and track business development outcomes, support enrolment follow up and new sales and marketing tool rollouts, contributing to data accuracy and helping identify areas for improvement. Collaborative Project Work: Work with colleagues from across sales, marketing, and customer service to help deliver impactful projects that enhance installer satisfaction and overall brand performance. Including at internal and external sales events. Interested? Upload your CV and a Cover Letter today! Qualifications Please note that to be eligible for this role, you must be an undergraduate student seeking a placement year as part of your degree - if you do not meet these criteria please consider applying for other positions. Right To Work: please ensure you have a valid Right To Work in the UK status for the entirety of the placement year upon submitting an application. Additional Information Deadline for Applications: 2nd January 2026 Please note, we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible. Expected Start Date: 6th July 2026 Please note that this date is advisory and can be flexible within reason. Contract Duration: 1 year Working Hours: 39 hours per week – standard working pattern of 08:00 – 17:00 Monday to Thursday and 08:00 – 16:00 Friday with a 1-hour lunchbreak Working with us comes with the following benefits: 20 days annual leave per year plus bank holidays Access to the Perkbox Benefits platform Discounts on products from across the Bosch Group Enhanced pension contributions Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events Volunteering days Policy to support growing families Health & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme And more!

Responsibilities

The Customer Loyalty Intern will gain hands-on experience across various functions within the team, supporting customer-facing initiatives and internal projects. Responsibilities include assisting with engagement programs, managing installer interactions, and providing operational support during peak periods.