The University of Southern California (USC), founded in 1880, is located in the heart of downtown L.A. and is the largest private employer in the City of Los Angeles. As an employee of USC, you will be a part of a world-class research university and a member of the “Trojan Family,” which is comprised of the faculty, students and staff that make the university a great place to work.
The Department of English is seeking a Student Services Advisor II to join the team! Providing a high level of customer service and ensuring student satisfaction, the Student Services Advisor will lead the undergraduate program. The ideal candidate will have prior experience in undergraduate student services. It is critical for the candidate to have the ability to work both collaboratively and independently, prioritize, and multitask. Additionally, the successful candidate should have strong communication and organizational skills.
ATTENTION: Applicants must upload a cover letter and a resume to be considered for this position.

Responsibilities:

• Provides leadership and guidance to other student services advisors who perform similar work. Sets priorities and timelines and monitors delivery of student services. Assists in resolving non-routine problems and provides policy or procedural interpretations for matters which are not clearly defined. Or performs highly specialized activities which require an advanced degree combined with directly related experiences as a minimum requirement.
• Provides academic counseling for undergraduate and/or graduate students. Advises on matters of curriculum, course and degree requirements, transfer credit evaluations, and graduate counseling and clearance. Monitors student progress.
• Evaluates student problems, academic, administrative or personal, and refers student to appropriate student services office for additional counseling. Liaises with other offices on behalf of students to facilitate problem resolution.
• Maintains academic student records and coordinates registration activities, degree program, enrollment and degree verification.
• Interfaces with faculty, administrators, and students regarding academic progress.
• Leads in the planning and coordination of student events including commencement, orientation, receptions, and other departmental events.
• Coordinates LEAP applications and advices director on all progressive degree academic matters.
• Maintains currency on policies, procedures, and regulations pertaining to admissions, financial aid, registration, transfer credit evaluations, course and degree requirements, graduation requirements, petitions and other student services.
• The ideal person will be proactive by planning ahead and demonstrating excellent time management skills.
• Performs other related duties as assigned.

PREFERRED EDUCATION:

• Master’s degree

PREFERRED EXPERIENCE:

• 3 years
• Knowledge of USC student and academic programs, policies and procedures, and USC’s student information system
• Directly related experience in student services and programming with ability to lead
  Hourly range: The hourly rate range for this position is $33.34 - $38.19. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

• Provides leadership and guidance to other student services advisors who perform similar work. Sets priorities and timelines and monitors delivery of student services. Assists in resolving non-routine problems and provides policy or procedural interpretations for matters which are not clearly defined. Or performs highly specialized activities which require an advanced degree combined with directly related experiences as a minimum requirement.
• Provides academic counseling for undergraduate and/or graduate students. Advises on matters of curriculum, course and degree requirements, transfer credit evaluations, and graduate counseling and clearance. Monitors student progress.
• Evaluates student problems, academic, administrative or personal, and refers student to appropriate student services office for additional counseling. Liaises with other offices on behalf of students to facilitate problem resolution.
• Maintains academic student records and coordinates registration activities, degree program, enrollment and degree verification.
• Interfaces with faculty, administrators, and students regarding academic progress.
• Leads in the planning and coordination of student events including commencement, orientation, receptions, and other departmental events.
• Coordinates LEAP applications and advices director on all progressive degree academic matters.
• Maintains currency on policies, procedures, and regulations pertaining to admissions, financial aid, registration, transfer credit evaluations, course and degree requirements, graduation requirements, petitions and other student services.
• The ideal person will be proactive by planning ahead and demonstrating excellent time management skills.
• Performs other related duties as assigned