Underground Field Lead (GF) at ON TRAC COMMUNICATIONS

North Kansas City, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Apr, 26

Salary

42.0

Posted On

10 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mentoring, Training, Troubleshooting, Customer Service, Documentation, Safety Protocols, Teamwork, Productivity Monitoring

Industry

Telecommunications

Description

Job Details Job Location: Google Fiber - Kansas City, MO 64116 Position Type: Full Time Education Level: Not Specified Salary Range: $32.00 - $42.00 Hourly Travel Percentage: Negligible Job Shift: Any Job Category: Telecommunications Company Description On Trac Communications is a privately held company that provides end to end labor solutions for the Fiber Broadband Industry. We provide design and engineering services, aerial and underground construction, in-home fulfillment installations and 24/7 service and maintenance. Our client coverage area is nationwide, and we partner with municipalities, cooperatives, cities, and private ISPs. We emphasize quality, urgency, image, customer experience, and safety through local community partnerships. Working with us means working hard, working collaboratively, and working respectfully in every interaction. We are growing and hope you'll grow with us. Our company offers competitive wages, benefits, training, and a supportive environment in which to learn, grow, and advance your career. After all, if our employees and customers succeed, then so do we. Join our team today! Position: Underground Field Lead Pay Range: doe/I Position Overview The Field Lead supports the Field Services Supervisor in leading and developing local branch technicians through mentoring, training, and on-site guidance. This role bridges field operations and office administration, ensuring smooth workflow, adherence to company standards, and alignment with organizational goals. The Field Supervisor is responsible for maintaining high-quality service delivery, driving team productivity, and fostering a culture of safety, accountability, and customer satisfaction. Key Responsibilities Mentor, train, and support field technicians to ensure quality workmanship and professional development. Coordinate closely with the Field Services Manager and office administration to align workflow between field staff and office staff. Perform and support technicians with add/moves/changes for drops, conduit, mainline, and maintenance communication construction. Independently troubleshoot, diagnose, and repair service issues. Monitor and help achieve productivity goals, identifying efficiencies and recommending improvements to management. Deliver exceptional customer service by clearly communicating services performed and additional service opportunities. Foster teamwork and contribute to a positive, solutions-focused work environment. Ensure assigned vehicles are properly serviced, maintained, and compliant with safety standards. Maintain accurate, detailed, and timely documentation of all service work. Adhere to company policies, safety protocols, and standard operating procedures. Perform other duties as assigned. On Trac Communications, LLC offers competitive benefits including medical, dental, vision, life, AD&D insurance, Paid Time Off, and more. All candidates interested in employment with On Trac Communications, LLC must be legally authorized to work in the United States. On Trac Communications, LLC does not offer sponsorships for current or future employment visas (e.g., H-B1 employment visas). On Trac Communications, LLC provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Qualifications

Responsibilities

The Field Lead supports the Field Services Supervisor in leading and developing local branch technicians through mentoring and training. This role ensures smooth workflow and high-quality service delivery while fostering a culture of safety and customer satisfaction.