Underground Waterworks Customer Service Representative at Etna Shared Services

Chesterfield Township, Michigan, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Organization, Negotiation, Decision Making, Conflict Management, Stress Management, Microsoft Office, Eclipse, Blueprint Interpretation, Inventory Control, Order Processing, Project Quoting, Material Applications, Teamwork

Industry

Wholesale

Description

Make this the year you find more than just a job! Join a team that treats you like family and supports your growth! Are you driven to provide exceptional service to customers? Do you have working knowledge of the Underground Waterworks industry? Be the voice of our brand and support customers from start to finish. Your industry knowledge, strong communication skills, and problem-solving mindset will make you an essential part of our team and help us deliver the outstanding service our customers rely on. Join the team that has been powering growth and an excellent reputation for over 60 years! Etna Supply is an industry leader in plumbing, heating, underground, municipal, and fire protection wholesale distribution throughout Michigan, Indiana, Ohio, and Wisconsin. We are committed to sound financial principles, building partnerships that foster teamwork, and striving for continuous improvement. We are dedicated to fairness, integrity, and respect. What We Offer: * Competitive compensation package including quarterly bonuses! * 401(k) w/ company match * Medical, Dental, and Vision Insurance * Company provided and Voluntary Life Insurance * Short Term and Long-Term Disability * and more! Typical Responsibilities: Provides friendly and helpful customer service and create quotes for established customer working the job order form beginning to end * Meet or exceed the expectations of our customers by providing a positive customer experience. * Be a positive and professional representative of Etna in all customer and stakeholder interactions, acting with honesty and integrity. * Communicate with customers, outside sales representatives, and vendors by phone and email. * Support outside sales representatives by entering orders and accessing customer and product information. * Prepare accurate project quotes by interpreting estimator, sales rep, and customer prepared material takeoffs. * Gather manufacturer quotes and certifications for materials on project quotes, ensuring proper compliance to project requirements. * Turn in proper documents for submittal requests in a timely manner * Receive and process orders for product, following company SOP’s. * Type orders and quotes within the ERP system; preparing, posting, and closing work orders and projects as required. * Create job files and organize paperwork as needed. * Order products and equipment as needed and assist customers by tracking orders and troubleshooting when problems arise. * Train others regarding department material applications and limitations. * Coordinate shipping of orders and materials required with various departments. * Address issues concerning billing or services rendered, referring complaints of service failures to designated departments for investigation. * Assist in maintaining inventory control and monitor flow of materials, prepare and issue reports as needed. * Back up warehouse and counter as needed. * Communicate any/all product and vendor opportunities to sales leadership for review. * Keep up to date on products and product features available. * Attend internal, vendor, and industry trainings and meetings as required. Knowledge, Skills, and Abilities: * Working knowledge of products sold and their applications. * Ability to manage multiple tasks and priorities and easily adapt to changing situations. * Effective communication, interpersonal, customer service, negotiation, judgement, decision making, organization, conflict management, problem solving, and stress management skills. * Working knowledge of Microsoft Office products and Eclipse. * Effectively read and interpret documents, such as blueprints, safety rules, operating and maintenance instructions, and procedures manuals. * Ability to accurately add, subtract, multiply, and divide with or without using a calculator. * Ability to accurately calculate figures and amounts such as margins, discounts, interest, proportions, percentages, area, circumference and volume. Education and/or Experience: * High School Diploma or equivalent; or * One year of related experience and training; or * Equivalent combination of experience and education. Physical Demands and Working Conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. * Frequently required to sit; talk and hear; and use fingers. * Regularly required to walk and stand, reach, grasp, and handle. * Occasionally required to lift and/or move up to 25 pounds. * Must be able to fulfill the essential job functions in a consistent state of alertness and a safe manner. * Specific vision abilities required by this job include clear vision at 20 inches or less. We are an Equal Employment Opportunity Employer. M-F 7am-4:30pm

Responsibilities

The representative will provide friendly customer service and create quotes for established customers, ensuring a positive experience. They will also support outside sales representatives and manage order processing and project documentation.