ABOUT MARSHMALLOW

We build financial products that accelerate the economic freedom for people who move across borders. We started with car insurance — insuring over a million drivers — and we’re scaling beyond. Tens of millions of people move countries each year, facing overlooked financial challenges. Our future is in building financial products around their needs to positively impact their lives.

JOB OVERVIEW

We’re looking for a motivated, proactive and detail-oriented Underwriter to join our Underwriting Team. This role will primarily focus on our upcoming release of household insurance, although responsibilities will span both product areas as needed.
This role involves taking ownership of queries from across the business, supporting the development and rollout of new products and services, managing key underwriting documentation, conducting underwriting audits, and overseeing indemnity decisions. The Underwriter will also hold overarching responsibility for managing customer risk through a range of underwriting-driven initiatives.

• Underwriters are a key point of contact for all customer-facing teams, providing expert guidance and handling escalated queries. You’ll need to confidently interpret and communicate underwriting guidelines and criteria in a clear, concise manner.
• You’ll conduct audits on new business and renewal policies, using insights to inform conversations around emerging trends, fraud detection, and compliance with pricing rules.
• You’ll be responsible for maintaining and updating all policy documentation, ensuring alignment with both market developments and evolving Marshmallow products and processes.
• Underwriters own the remedies and communications used for indemnity purposes. This requires you to have an excellent level of knowledge with respect to our claims appetite, policy wording, underwriting guidelines and insurance legislation such as CIDRA and ICOBS.
• You’ll also play a pivotal role in shaping our underwriting footprint, evaluating risk at the individual level, and recommending mitigation strategies.
• As we gear up to launch Marshmallow Home Insurance, you’ll play a key role in shaping the supporting processes and educating teams across the business on the distinct features and considerations of household insurance, which is crucial in a company historically focused on motor insurance.
• Finally, as a subject matter expert, you’ll provide valuable regulatory, market, and industry insights to teams across the business, supporting informed decision-making company-wide.