Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

CUSTOMER EXPERIENCE

• Contacts Brokers, where required, to request additional information, communicate risk acceptances and terms, declines as well as quote follow ups (where applicable) to achieve target hit ratios - Provides exceptional service to Brokers for all interactions, and seeks to add value in every Broker interaction
• Acts as a point of contact for inquiries related to Commercial Property Insurance
• Routes/escalates Broker inquiries to alternative points of contact within Economical to enable effective and prompt resolution of inquiries, where appropriate
• System Expertise
• Effectively manages multiple transactions within the policy case management system, leveraging system functionalities to appropriately route and document processing of transactions
• Demonstrates deep understanding of the policy administration systems and quoting systems and how functionalities can be used to best respond to Broker inquiries and needs, and completes all the required documentation in the system
• Applies knowledge of document management to access most up-to-date materials, guides and/or tools

• University degree in any discipline or a 2 year diploma from a publicly recognized and funded college or a completed CIP designation
• Excellent customer service skills. Interacts in a way that demonstrates genuine concern and respect for others
• 2- 3 years of underwriting experience insurance; commercial underwriter experience is preferred
• You’re professional, friendly and courteous in all your interactions, whether with customers or co-workers.
• You perform well in a busy operation and remain calm under pressure.
• You’re a team player who is adaptable to a changing environment.
• You have strong written and verbal communication skills.
• Your organization and time management skills are exceptional.
• You have excellent analytical and problem-solving skills.
• Excellent Sales Competencies
• Communicates ideas and concepts effectively, both verbally and in writing
• Fluent English communications skills is an asset
• Demonstrates a team behavior including conflict resolution, personal and team accountability and commitment
• High level of initiative, self-motivated, and able to work independently
• Demonstrated ability to influence others
  High degree of proficiency with English and French required to service customers, both internal to the company and external, across Canada.
  Salary range is $50,200 - $92,500
  Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.