Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We’re proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.
Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for seven consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It’s our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday!

EDUCATION AND EXPERIENCE

High school Diploma or GED required. Minimum 6 months – 1 year of related experience and/or training in underwriting required. Worker’s Compensation experience preferred.

KNOWLEDGE AND SKILLS

Strong verbal communication skills, detail orientation, and a motivation to deliver to the customer.

PHYSICAL REQUIREMENTS

Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear.

PURPOSE OF THE JOB

The purpose of this job is to support Underwriters within the Service Center of Excellence through account management activities. This position exists to provide excellent customer service to the Company’s clients while ensuring that policies are processed accurately and efficiently.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Supports the Underwriters through account management activities.

• Directs account management activities.
• Ensures accuracy and organization of files.
• Gathers information for new business and renewal set up.
• Trains co-workers on computer systems and department procedures.

Provides customer service to clients.

• Serves as the first point of contact for customer inquiries during the account life cycle.
• Handles correspondence for additional account information.
• Assists producers via email and phone calls.

Provides administrative support to Underwriting staff.

• Handles agent and insured phone calls, faxes, and mail.
• Orders loss runs requested by agents and insureds and sends via fax, email, or mail.
• Prepares and mails claims kits and marketing materials requested by agents and insureds.

SUPERVISORY RESPONSIBILITIES

This role does not have supervisory responsibilities.