DOES THIS OPPORTUNITY INTEREST YOU?

Western National is seeking a Support Specialist to join our team!
The individual in this role will have the opportunity to provide administrative support to underwriters and agencies by rating and entering transactions into established systems while supporting our Underwriting Team. This is an excellent opportunity to build upon quality underwriting support skills and be a team member with The Relationship Company®.

WHAT ARE THE MUST-HAVE QUALIFICATIONS FOR A CANDIDATE?

• Good communication skills.
• Demonstrates ability to pay attention to detail.
• Effective oral and written communication skills.
• Ability to follow a process.
• Good time management skills and ability to meet deadlines.
• Customer service skills.
• High school diploma or equivalent.
• Proficient use of various core systems, office and computer equipment, and software packages.
• Relationship-building skills.

• Enters new business, renewals, and endorsements.
• Keeps accurate and current records in designated systems that are accessible to others.
• Updates routine reports and understands information.
• Manually rates all lines of coverage, including non-automated and infrequent coverages as needed.
• Documents indexing and incoming / outgoing mailroom duties.
• Performs special projects and other duties as assigned.
• Seeks relevant information and answers to key questions from defined sources.
• Gathers input and makes recommendations to solve problems of moderate complexity.
• Applies knowledge to help solve problems of relatively limited scope and complexity.
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
• Creates and delivers varied types of messages and information.
• Contacts other internal departments and team members.
  Requirements: