OPERATIONAL UNDERWRITING TEAM MANAGER

Our client is looking for a passionate and experienced leader to join their Lifestyle Underwriting team as Operational Underwriting Team Manager in Western Canada. This key leadership role is responsible for elevating underwriting standards, driving operational excellence, and fostering a culture of high performance. You’ll play a vital role in aligning underwriting practices with the company’s strategic objectives and commitment to exceptional service.
As Team Leader, you’ll oversee a team of underwriters—providing mentorship, technical direction, and performance coaching. You’ll lead initiatives to enhance efficiency, refine risk assessment strategies, and support ongoing innovation in underwriting. This is an exciting opportunity for a results-oriented professional with strong leadership skills, a solid grasp of lifestyle products, and a focus on customer experience and risk quality.

• Lead, develop, and coach a team of Lifestyle Underwriters to ensure exceptional service delivery and underwriting excellence.
• Champion a superior broker and customer experience through high standards in service, risk assessment, and responsiveness.
• Drive results by implementing recognition and reward programs that inspire team success.
• Provide technical guidance and conduct regular performance evaluations.
• Ensure underwriting practices comply with internal guidelines and contribute to a profitable portfolio.
• Communicate operational updates clearly and effectively to team members.
• Travel a few times per year as required to support business needs.
• Identify and implement improvements to underwriting workflows and the overall customer journey.
• Lead change management initiatives and support cross-functional business transformations.
• Collaborate with internal teams to ensure smooth integration of underwriting and broker-facing operations.
• Work with leadership to analyze workload trends and plan for future capacity.
• Develop strategies to manage resource allocation and maintain team productivity during fluctuations.
• Track, analyze, and report on team KPIs and quality metrics to inform decisions and continuous improvement.