QUALIFICATIONS:

• Bachelor’s degree preferred but not essential

• Executes on operational processes by following documented procedures and job aides, able to make suggestions on improving process and efficiency. Processes specialized workflows, resolves exceptions, assists with complex inquiries.
• Takes ownership of workload, ensures deliverables are met in line competing priorities.
• Builds knowledge of department controls. Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk, escalates appropriately.
• Maintains a steadfast focus on client service, including responding to inquiries timely and accurately, resolving issues promptly.
• Builds and maintains positive relationships with internal and external partners to facilitate issue resolution, process improvements, and risk reduction