Underwriting Team Manager at LegalAndGeneral

Metropolitan Borough of Solihull, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

27 Apr, 26

Salary

0.0

Posted On

27 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leading, Coaching, Developing people, Technical training, Workload management, Lending decisions, Risk appetite adherence, Escalation point management, Root-cause analysis, MI review, Trend identification, Conduct risk principles, Cross-functional collaboration, Process improvement, Policy improvement, Customer outcomes

Industry

Financial Services

Description

Company Description Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders. We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income. Who we are Our Retail business supports customers throughout their lives, to help them save, plan, protect and enjoy retirement. We’re a leading provider of retirement and protection solutions. We aim to support our c.12.8 million policyholders and workplace members throughout their lifelong financial journeys. We focus on helping the customers of today and tomorrow achieve better long-term outcomes. We either talk with them directly or work with intermediaries and employers to meet their needs. We use the latest technology to connect with them quickly, efficiently and wherever possible in highly personalised ways. Job Description Are you passionate about developing people, driving high‑quality lending decisions, and delivering great customer outcomes? Join us at Legal & General Home Finance as we continue to grow and strengthen our mortgage underwriting capability. You’ll lead a team of skilled underwriters, shape best practice, and play a key role in ensuring our lending is responsible, consistent and customer‑focused. What you'll be doing: Leading, coaching and developing a team of underwriters to build capability and support their ongoing professional growth Providing technical training and guiding the team in managing workloads effectively Delivering high‑quality and responsible lending decisions within our risk appetite Acting as an escalation point for complex queries and complaints and driving learning through root‑cause analysis Working closely with Operations and Risk teams to review MI, identify trends and improve customer outcomes Embedding conduct risk principles into day‑to‑day activity to ensure fair outcomes for customers Building strong working relationships across the business and supporting cross‑functional collaboration Contributing to process and policy improvements to enhance efficiency and decision quality Qualifications Who we're looking for: Leading, coaching and developing a team of underwriters to build capability and support their ongoing professional growth Providing technical training and guiding the team in managing workloads effectively Delivering high‑quality and responsible lending decisions within our risk appetite Acting as an escalation point for complex queries and complaints and driving learning through root‑cause analysis Working closely with Operations and Risk teams to review MI, identify trends and improve customer outcomes Embedding conduct risk principles into day‑to‑day activity to ensure fair outcomes for customers Building strong working relationships across the business and supporting cross‑functional collaboration Contributing to process and policy improvements to enhance efficiency and decision quality Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer: The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes Generous pension contribution Life assurance Healthcare Plan (permanent employees only) At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday Competitive family leave Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only) There are the many discounts we offer – both for our own products and at a range of high street stores and online In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart Additional Information At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel. We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can. It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose. Permanent/Regular or Fixed Term Contract/Temporary: Permanent (UK and ROW) / Regular (US) L&G Business Unit: Legal & General Retail L&G sub Business Unit: RETAIL - CENTRAL Primary Location: Solihull Job Family: Underwriting & Claims

Responsibilities

The role involves leading, coaching, and developing a team of underwriters while ensuring high-quality and responsible lending decisions are made within the established risk appetite. Key duties include acting as an escalation point, driving learning through root-cause analysis, and collaborating with Operations and Risk teams to improve customer outcomes.