Are you looking to make an impactful difference in your work, yourself, and your community? Why settle for just a job when you can land a career? At ICW Group, we are hiring team members who are ready to use their skills, curiosity, and drive to be part of our journey as we strive to transform the insurance carrier space. We’re proud to be in business for over 50 years, and its change agents like yourself that will help us continue to deliver our mission to create the best insurance experience possible.
Headquartered in San Diego with regional offices located throughout the United States, ICW Group has been named for ten consecutive years as a Top 50 performing P&C organization offering the stability of a large, profitable and growing company combined with a focus on all things people. It’s our team members who make us an employer of choice and the vibrant company we are today. We strive to make both our internal and external communities better everyday! Learn more about why you want to be here!

EDUCATION AND EXPERIENCE

High school diploma or general education degree (GED) required. Associate’s degree a plus. Minimum 1 – 3 months of related experience and/or training; or equivalent combination of education and experience.

KNOWLEDGE AND SKILLS

Familiarity with administrative support practices desirable. Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Data entry skills and the ability to learn enterprise and department specific applications. Basic Word and Excel knowledge. Ability to conduct basic research.

PHYSICAL REQUIREMENTS

Office environment – no specific or unusual physical or environmental demands and employees are regularly required to sit, walk, stand, talk, and hear.

PURPOSE OF THE JOB

The purpose of this job is to support the Service Center of Excellence underwriting staff by processing insurance policy submissions as they are received from policy holders. This position exists to alleviate the administrative responsibilities of the underwriting staff and to ensure that submissions are moving forward in a timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Enters underwriting data into web-based system.

• Enters submission information in company’s proprietary web-based system to enable underwriter to quote business.
• Follows up with agents to obtain missing submission information using web-based system.
• Requests renewal information from agents and help prepare renewal for underwriter to quote.

Provides administrative and technical support to Underwriting staff and Supervisors.

• Handles agent/insured phone calls, faxes, and mail.
• Orders loss runs requested by agents and insureds and sends via fax, email, or mail.
• Prepares and mails claims kits and marketing materials requested by agents and insureds.
• Enters statistical data on a daily basis to ensure operational workflow.
• Responds to general inquiries concerning department activities in accordance with established policies and procedures.

SUPERVISORY RESPONSIBILITIES

This role does not have supervisory responsibilities.