Unemployment Insurance Examiner (Adjudication) at Ohio Department of Administrative Services

, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

24.16

Posted On

08 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Mathematical Skills, Interpersonal Skills, Communication Skills, Analytical Thinking, Problem Solving, Customer Service, Time Management, Organizational Skills, Self-Motivation, Teamwork, Focus on Customer Service, Ability to Work Under Pressure, Initiative, Documentation Skills, Fact-Finding, Software Proficiency

Industry

Government Administration

Description

Office of Unemployment Insurance Operations The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage at jfs.ohio.gov/ouc. This position will be headquartered in an ODJFS facility at one of the following locations: Columbus Akron Dayton The selected candidate will be assigned to the headquarter that is closest to where they live. What You’ll Do · Build and maintain professional relationships with claimants, employers, and other adjudicators. · Record and convey action taken on a claim to determine claim status. · Input and make corrections to unemployment claim information. · Use unemployment systems and software. · Follow Federal, State, and ODJFS rules and regulations, policies, and procedures. · Complete initial and ongoing training as required. · Perform fact-finding and investigate claims issues. · Determine appropriate action needed for claim resolution. · Other duties as assigned. · Engage with claimants and other stakeholders through in-person interactions to provide assistance, answer questions, and resolve claims issues. Actual responsibilities will vary depending on daily needs and type of customer supported. We are looking for people with these skills and abilities: · Basic mathematical skills (add, subtract, multiply, divide). · Strong interpersonal, oral and written communication skills. · Solid ability to interact with people at all levels within and outside the organization. · Ability to complete documentation requirements. · Ability to use analytical thinking; find facts and solve problems. · Ability to remain self-motivated and efficient. · Ability to work both in and outside an office setting. · Ability to work well both independently and within a team environment. · Ability to remain focused on exceptional customer service. · Ability to analyze complex problems. · Adept at applying policy and procedures to a particular set of facts. · Skill in organizing work. · Capable of working under pressure and within tight deadlines. · Willingness to take initiative and work with minimal supervision. · Strong time management skills. Schedule: Full-time Hours: Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m. Travel: Occasional travel within the state of Ohio. PN(s): Multiple PLEASE READ THE FOLLOWING INFORMATION: The hours are Monday through Friday, 8:00 am to 5:00 pm with a 1 hour lunch. During the initial one-year period, the schedule is not negotiable. Training will be virtual through Microsoft TEAMS You must provide your own internet access. A minimum internet connection speed of 20Mbps download and 2Mbps upload is required. Satellite internet is not accepted. The ideal candidate, at minimum, must have the following: Option 1: 12 mos. exp. in interpreting, applying, & making decisions for program eligibility &/or liability (e.g., unemployment insurance, workers compensation, income tax, debt collection) & 6 mos. trg. or 6 mos. exp. in operation of personal computer & 6 mos. trg. or 6 mos. exp. in customer contact (i.e., telephone, face-to-face, &/or electronic communication) for purposes of problem solving. Option 2 4 courses in business administration, public administration, human services, or social sciences & 6 mos. trg. or 6 mos. exp in operation of personal computer & 6 mos. trg. or 6 mos. exp. in customer contact (i.e., telephone, face-to-face, &/or electronic communication) for purposes of problem solving. Option 3 Equivalent of minimum class qualifications for employment noted above. Job Skills: Customer Service Tips For Your Application When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered. Pay Information This position is in the State of Ohio’s OCSEA Pay Schedule, Pay Range 29. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $24.16 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below. Pay Range 29 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Hourly $24.16 $24.86 $25.77 $26.76 $27.92 $29.22 $30.55 Annual $50,253 $51,709 $53,602 $55,661 $58,074 $60,778 $63,544 Months of Employment At Hire 6 months 18 months 30 months 42 months 54 Months 66 Months

Responsibilities

The Unemployment Insurance Examiner will build and maintain professional relationships with claimants and employers, record actions taken on claims, and investigate claims issues. They will also determine appropriate actions needed for claim resolution and engage with stakeholders to provide assistance.