Unemployment Insurance Senior Specialist at Ohio Department of Administrative Services

, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

44.74

Posted On

18 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

UAT Testing, Production Readiness, Documentation Review, System Vendor Management, User Acceptance Testing, Test Case Writing, Test Data Creation, Defect Documentation, Problem Resolution, Data Fixes, Legislative Inquiry Response, Statistics Reporting, Microsoft 365, Time Management, SQL Writing, Technical Documentation Reading

Industry

Government Administration

Description

Office of Unemployment Insurance Operations The Office of Unemployment Insurance Operations (OUIO) administers Ohio's unemployment insurance program, which provides short-term income to unemployed workers who lose their jobs through no fault of their own. It reduces the hardship felt by families during periods of temporary unemployment and bolsters the local economies by maintaining the purchasing power of the unemployed worker. Learn more about the office by visiting the ODJFS OUIO webpage at jfs.ohio.gov/ouc. What You Will Do Review and provide feedback/approval on general requirements. Test and provide recommendations on production readiness for small/medium/large efforts. Review all documentation related to the State of Ohio Resource for Claimants and Employers (SOURCE) in relation to testing defects and data systems in both the User Acceptance Test (UAT) environment and the production environment. Review all documentation related to UI Benefits Transformation project to prepare for conversation with the new system vendor as it relates to Buckeye UI/SOURCE benefit interfaces. Attend new system information and planning sessions to provide business perspective on UI laws and required outcomes of system workflows. In other words, what must happen in the system to meet unemployment regulations. Review all documents user stories from these sessions and provide feedback and approval recommendations. Respond as necessary to vendor project team questions on process and documentation. Write test cases/scripts for project/system requirements. This consists of step-by-step instructions for claimant/staff/employer/agent perspectives. This would also include the expected result. Create test data in non-production systems that will be used in executing test cases. Executing test cases, documenting results, and writing defects as needed. This would also include re-testing when defects are resolved. Work on other system support responsibilities if not engaged in the new system project such as: Remedy tickets/SharePoint tickets submitted by users for the items like problem resolution on unexpected system outcomes. Data fixes. Rotating responsibility for the group email account. Provide assistance as needed to users responding to legislative inquiries or leadership escalations. Provide business expertise on fields/processes needed for statistics and reporting. Recommended Skills Knowledge of Microsoft 365 applications to include: Word, Excel, SharePoint, PowerPoint, OneNote and Teams. Vendor relationship skills. Efficient time management and multi-tasking skills. Persistence, thoroughness, attention to detail and strong organization skills. Independently manage multiple tasks with overlapping due dates. Willingness to proactively pursue the knowledge you need by reaching out to peers for assistance and learning. Ability and willingness to learn technical skills, including: SQL (structured query language) writing. This gives the ability to query the OJI database. On the job training and guidance will be provided. (This process is not included in SOURCE). Learning the OJI database tables and relationships between tables so that you understand how to pull accurate results. (This process is not included in SOURCE). Developing the capability to read/understand technical design documentation from OIS. Challenges Adjusting to a fast-paced environment with shifting priorities and timelines. Adapting to the technical requirements of the position. Navigating the learning curve through on-the-job and peer based training. Schedule: Full time. Standard workdays are Monday through Friday. Hours are between 7:00am and 6:00pm. Location: This position will be headquartered in an ODJFS Facility in one of the following cities - Columbus, Akron, or Dayton. This determination will take into account the proximity to the applicant's home address. Rhodes State Officer Tower - 30 E. Broad Street, Columbus, OH 43215 Akron - 172 S. Broadway Street, Akron, OH 44308 Dayton - 6680 Poe Avenue, Dayton, OH 45414 Travel: Occasional travel within the state of Ohio. PN(s): 20032375, 20032550, 20033490, 20082803 The ideal candidate, at minimum, must have the following: Option 1 24 months experience as Unemployment Insurance Specialist, 16753 AND 6 months training or 6 months experience in utilizing unemployment compensation automated systems OR Option 2 36 months experience in interpreting & applying program eligibility &/or liability (e.g., unemployment compensation; workers compensation; human services; or income tax) law AND 12 months experience or 12 months training in developing correspondence AND 12 months training or 12 months experience in providing technical assistance AND 24 months training or 24 months experience in customer contact (i.e., telephone &/or face-to-face) for purposes of problem solving AND 24 months training or 24 months experience in operation of personal computer in a MS Windows environment AND 6 months training or 6 months experience in utilizing unemployment compensation automated systems OR Option 3 Completion of undergraduate coursework in business administration, public administration, human services, or social sciences AND 12 months experience in interpreting, applying, & making decisions for program eligibility &/or liability (e.g., unemployment insurance, workers compensation, income tax, debt collection) AND 12 months training or 12 months experience in developing correspondence AND 12 months training or 12 months experience in providing technical assistance AND 24 months training or 24 months experience in customer contact (i.e., telephone, face-to-face, &/or electronic communication) for purposes of problem solving AND 24 months training or 24 months experience in operation of personal computer AND 6 months training or 6 months experience in utilizing unemployment insurance automated systems. OR Option 4 Equivalent of minimum class qualifications for employment noted above Tips For Your Application When completing the different sections of this application, be sure to clearly describe how you meet the minimum qualifications outlined in this job posting. We cannot give you credit for your Work Experience and Education & Certifications if you do not provide that information in your online application. Information in attached resumes or cover letters must be entered into your application in the appropriate Work Experience or Education & Certification sections to be considered. Pay Information This position is in the State of Ohio’s OCSEA Pay Schedule, Pay Range 32. Unless required by legislation or union contract, starting salary will be the minimum salary of that pay range (step 1, currently $30.55 per hour). These ranges provide a standardized pathway for pay increases. With continued employment, new hires move to the next step in the range after 6 months and annually thereafter. Cost of Living Adjustments increase wages in these ranges each fiscal year. The current step progression wages are in the table below. Pay Range 32 Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Hourly $30.55 $31.88 $33.52 $35.15 $36.90 $38.70 $40.59 $42.62 $44.74 Annual $63,544 $66,310 $69,722 $73,112 $76,752 $80,496 $84,427 $88,650 $93,059 Months of Employment At Hire 6 Months 18 Months 30 Months 42 Months 54 Months 66 Months 78 Months 90 Months

Responsibilities

The specialist will review and approve general requirements, test system readiness, and review documentation related to the State of Ohio Resource for Claimants and Employers (SOURCE) system defects and data systems. Responsibilities also include writing test cases/scripts from various perspectives, creating test data, executing tests, documenting results, and handling system support tasks like resolving Remedy tickets.