Unified Collaboration Engineer (Exchange& Skype for Business) at NATO

Braine-l'Alleud, Wallonia, Belgium -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Exchange Server, Skype for Business Server, MS Teams, Cloud Collaboration Services, Technical Escalation, Troubleshooting, System Design Documentation, Technology Roadmaps, Security Technologies, Large Distributed Environment, Coaching, Supervising Technical Staff, Incident Response, On-call Rotation

Industry

IT Services and IT Consulting

Description

Who we are: For more than 75 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCIA, a team of over 3000 civilian and military staff in 30 locations throughout Europe, North America and Asia. Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff. Our staff members represent both the diversity and unity of our Alliance. When you join the NCIA, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge. About the job: Based in Braine L’Alleud, Belgium, you will join the Agency as we embark on a journey to transform our Information Technology services to support NATO’s Digital Transformation. You will join the NATO Digital Workplace Centre (NDWC), which is responsible for the Digital Workplace, covering operational NATO services, across all content classifications and security domains, for desktop computing, mail, instant messaging, video teleconference (VTC), content services platforms, telephony, printing and mobility services. NDWC responsibilities also cover the support of digital events, meetings and large-scale conferences for both the Agency and NATO stakeholders. NDWC also has the responsibility for driving the future roadmaps of these services across the NATO Enterprise to enable a NATO Digital Workplace through new services. We are looking for a driven and enthusiastic Engineer (Unified Collaboration) who will take on the following roles and responsibilities: Serve as the highest level of technical escalation for complex issues related to collaboration systems on premise and in the Cloud (Exchange Server and Online, Skype for Business Server and MS Teams); Analyse and resolve complex hardware and software problems, collaborating with Level 1 and Level 2 support teams to provide timely resolutions; Provide Engineering Support, troubleshoot and resolve issues related to collaboration services, but also identification of issues with underlying services; Collaborate with other teams, Service Lines to ensure requirements on the underlying services are met and compatible with Agency requirements; Participate in on-call rotations, if needed, and provide timely response and resolution to critical incidents outside regular business hours. For a full list of duties, please review the job description on the NCI Agency career site. About you: The valuable knowledge and experience that you bring to this role are: Bachelor’s degree at a nationally recognised/certified University in a related discipline and 2 years post-related experience. Or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCIA, that is, at least 6 years extensive and progressive expertise in duties related to the function of the post; Experience in identifying and assessing new and emerging technologies and their adoption into larger systems; Experience in developing technology roadmaps taking into account emerging technology solutions; Extensive knowledge and proven experience of managing Exchange Server and Skype for Business Server; Experience in Cloud based collaboration services; Knowledge in security technologies and concepts; Knowledge and experience related to design, implementation, operation, maintenance, support, configuration and administration of the systems in large distributed environment; Experience in coaching and supervising technical staff; Experience in planning and coordination upgrades, patches, service interruptions with multiple teams including remote locations; Experience in drafting and maintaining system design documentation; Fluency in English, both written and spoken. This position is temporarily based in Braine L'Alleud, Belgium, pending completion of the new SHAPE facility at Camp Casteau in Mons. The Braine L’Alleud site is expected to close by end 2027, with future duty stations shifting to Brussels or Mons, depending on function and business needs. Note that the work is conducted mainly on site in Braine L’Alleud, Belgium. What we offer: Genuinely meaningful work as part of the most successful alliance in history; 5 year contract with competitive tax-free salary and household and children’s allowances; Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave; Excellent private health insurance scheme; Generous annual leave of 30 days plus official holidays; NATO Pension Scheme; Development programs such as professional training, wellbeing, and more. To learn more about NCIA and our work, please visit our website. The NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability. Additional details on the conditions of application can be found here via the NCIA career site.

Responsibilities

The engineer will serve as the highest level of technical escalation for complex issues related to collaboration systems in both on-premise and cloud environments, including Exchange Server, Skype for Business Server, and MS Teams. Responsibilities also involve analyzing and resolving complex hardware and software problems, providing engineering support, and collaborating with other teams to ensure underlying service compatibility.