JOB DESCRIPTION

Job Title: Unified Communication Specialist - Cisco/NICE CXone
Location: Wayside House, Wilsons Lane, Coventry, CV6 6NY
Trust: Coventry & Warwickshire Partnership Trust
Job Type/Shift Patterns: Full time, Monday – Friday, 9am-5pm, 37.5 hours a week (Hybrid: 3 Days onsite and rest days remote)
Pay Rate: £19.10/Hr.

JOB SUMMARY:

We are looking for an End User Compute and Security Analyst specializing in Unified Communications. You will work with the End User Compute Lead to manage and secure a multiplatform environment (Windows, iOS, Mac, Android), focusing on Unified Communications tools like Ring Central and Nice CXone. The team manages around 8,500 user devices across multiple organizations. You will play a key role in unified communications and lead projects and improvements in your area.
Responsibilities:
· Managing and administrating unified communications systems, preferably Ring Central & Nice CXOne.
· Assist in administration, integration and co-management of AD, GPO, SCCM and Intune along with administrating M365 security products, including anti-virus, ATP, and Azure rights management service (RMS).
· Research and implement new IT solutions to enhance the user experience and ensure security updates are applied to safeguard devices.
Required Experience/Skills:
· Must have experience administering Cloud Unified Communications systems, preferably Ring Central and Nice CXOne. or experience with Cisco UC
· Skilled in managing endpoint devices using Intune/Autopilot, including application deployment and patch management.
· Familiarity with managing/administrating Active Directory, Group Policy (GPO), SCCM, and Intune administration and integration along with Microsoft 365 security tools such as antivirus, Advanced Threat Protection (ATP), and Azure Rights Management.

Please refer the Job description for details