Following an internal promotion, we are looking for a Unified Communications (UC) Specialist to join our high-performing team at our Sydney head office. In this role you will serve as a key Subject Matter Expert in the UC technology stack, working on multiple projects & key BAU support activities. You will draw on your exceptional customer service & troubleshooting skills to support with business in Level 2 / 3 support issues within the UC domain.

TOP ROLE ACCOUNTABILITIES:

• Acts as trusted advisor for Unified Communications technologies
• Build, configuration, maintenance & troubleshooting of the banks Unified Communication & Collaboration Services including:
• MS Teams Voice systems
• Genesys Contact Centre
• Video Conference & Audio-Visual systems (Polycom & Microsoft Teams)
• Teleconference & audio conference systems
• Trading Systems (Unigy & Verint)
• Session Border Controllers (Voice Security Gateways)
• PABX Voice systems
• Physical handset & Softphones
• Branch communication & telephony network infrastructure
• Physical handset & Softphones
• ASC recording system
• Lead & participate in projects Including the research & testing provisioning of new technology where required
• Collaborate in sprints & daily stand-ups, tackle blockers & deliver project tasks
• Liaise with external vendors as required
• Provide regular review, analysis & reporting of system availability
• Create & maintain technical documentation for new installations & systems changes