Allegheny Science & Technology (AST) is currently seeking a Unified Communications (UC) Engineer to support telecommunications initiatives for an FBI customer. The ideal candidate will have practical experience operating in environments requiring strong technical proficiency in deploying, configuring, and supporting voice, video, and collaboration platforms across enterprise networks. This position requires that the candidate has a current Top Secret security clearance.

REQUIRED QUALIFICATIONS:

• Must possess an active Top Secret security clearance
• Bachelor’s degree in Engineering, Information Technology, Computer Science, or related field
• 5–7 years of experience in Unified Communications or related IT fields
• A minimum of three (3) years of experience working with voice and video systems and implementing connections between voice and video media
• A minimum of one (1) year of experience engineering, deploying, and maintaining complex system configurations based on Microsoft and Cisco infrastructures
• Direct experience supporting UC platforms in classified and enterprise environments, such as:
• Microsoft Teams (including Teams Rooms and Direct Routing)
• Cisco Webex and CallManager
• Zoom for Government (ZoomGov)
• VoIP infrastructure (e.g., Session Border Controllers, SIP trunking)
• 323/SIP video endpoints (e.g., Poly, Cisco, Crestron, Lifesize)
• Must also have outstanding troubleshooting skills to pinpoint and resolve calling issues, working with other system disciplines as required
• Knowledge of foundation technologies, protocols, and standards for phone systems, VTC systems, streaming video systems, and network components is required
• Thorough knowledge of Oracle SBC technology
• Ability to travel to locations for installation and/or troubleshooting systems as needed
• Preferred Industry Certifications (at least one or more from the following):
• Microsoft Certified: Teams Administrator Associate or MS-700
• Cisco Certified Network Associate (CCNA) or Cisco Collaboration certifications
• Certified Technology Specialist (CTS) Design (D) or Installation (I)
• DM-NVX Certified, Crestron Fusion/VC-4, or Crestron Certified Programmer
• Zoom Certified Integrator or Zoom Rooms Specialist
• CompTIA Network+ or Security+ (especially in federal environments)
• ITIL v4 Foundation (for process alignment in O&M environments)

TECHNICAL SKILL REQUIREMENTS:

• Expertise in:
• Configuration and troubleshooting of SIP/H.323 protocols
• Unified messaging, voice gateways, SBCs, and PBX systems
• Integration of AV/VTC equipment with UC platforms
• Quality of Service (QoS) configuration and diagnostics for voice/video over IP
• Secure network segmentation for classified and unclassified traffic (e.g., NIPRNet/SIPRNet/JWICS integration)
• Experience with:
• Network diagnostics tools (Wireshark, SolarWinds, etc.)
• AV control systems (e.g., Crestron, AMX) integration with UC platforms
• Ticketing systems (ServiceNow, Remedy) and SLA response environments
  Multiple factors contribute to determining the final pay for a position. These include, but are not limited to, relevant work experience, skills, certifications, and competencies that align with the specific role, geographic location, educational background, and contract provisions related to labor categories specific to the position. We are committed to offering a competitive compensation package that reflects the value and expertise that each candidate brings to our team.
  The pay range for this position based on full-time employment is $101,213 - $154,83

• Engineers, implements, and maintains complex communication solutions and maintains complex communication solutions
• Provides expert level Tier 3/4 troubleshooting support focused on all enterprise integrated Unified Communications, voice, video, and A/V capabilities on all enterprise enclaves
• Works with remote users to successfully configure and maintain connections with existing video conferencing equipment
• Assures system security focus
• Resolves OS installation, system patching, and STIG implementation issues
• Resolves other complex system level engineering challenges as required
• Proactively addresses operations, performance, and security issues