• You are a customer service focused Communications Engineer
• We are team of talented and thoughtful technologists
• Together we will deliver amazing end-user experiences for our colleagues

IDEAL KNOWLEDGE, SKILLS & EXPERIENCE

• Have p revious experience in a Unified Communications or Mobility role.
• Excellent troubleshooting, documentation, and communication skills.
• Relevant Vendor Certifications are desirable , as is exposure to A gile methods of working.

This role is ideal for someone who has mastered at least one of the following technologies and is willing to get exposure to the remainder :

• Microsoft Teams
• Teams Telephony and Operator Connect
• Teams Phone Handsets and Teams Meeting Room Devices
• Powershell scripting and automation

KEY RESPONSIBILITIES:

• Design, deploy, and maintain unified communication solutions including Microsoft Teams, Mobile Voice, Meeting Room Systems and Desktop Telephony
• Monitor, t roubleshoot and resolve complex issues related to UC infrastructure, including endpoints and network dependencies.
• Provide technical support and perform fault analysis to identify and remediate repeating issues
• Document system configurations, standard operating procedures, and user guides.

This role is ideal for someone who has mastered at least one of the following technologies and is willing to get exposure to the remainder :

• Microsoft Teams
• Teams Telephony and Operator Connect
• Teams Phone Handsets and Teams Meeting Room Devices
• Powershell scripting and automatio